N
NewsGroupQuestion
A colleague is installing Office 2000 Premium on XP and finds that when he
installs any new applications, the Office applications 'disappear'. The
following appears in verbose.txt during the Office installation.....any
clues or pointers welcomed:
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINDOWS\system32\OLEAUT32.dll
Function: 0x77131d93
=====================================================
Registers:
EAX:01779008 EBX:00000027 ECX:F0000000 EDX:01807A18 ESI:F0000000
EDI:01857F44
CS:EIP:001B:77131D93 SS:ESP:0023:0095C7FC EBP:0095CB80????A
Installer terminated prematurely.
MSI (c) (28:44): Note: 1: 2755 2: 995 3: d:\data1.msi
DEBUG: Error 2755: Server returned unexpected error 995 attempting to
install package d:\data1.msi.
Internal Error 2755: Please contact product support for assistance.
MSI (c) (28:44): Product: Microsoft Office 2000 Premium -- Internal Error
2755: Please contact product support for assistance.
installs any new applications, the Office applications 'disappear'. The
following appears in verbose.txt during the Office installation.....any
clues or pointers welcomed:
=====================================================
Exception code: C0000005 ACCESS_VIOLATION
Module: C:\WINDOWS\system32\OLEAUT32.dll
Function: 0x77131d93
=====================================================
Registers:
EAX:01779008 EBX:00000027 ECX:F0000000 EDX:01807A18 ESI:F0000000
EDI:01857F44
CS:EIP:001B:77131D93 SS:ESP:0023:0095C7FC EBP:0095CB80????A
Installer terminated prematurely.
MSI (c) (28:44): Note: 1: 2755 2: 995 3: d:\data1.msi
DEBUG: Error 2755: Server returned unexpected error 995 attempting to
install package d:\data1.msi.
Internal Error 2755: Please contact product support for assistance.
MSI (c) (28:44): Product: Microsoft Office 2000 Premium -- Internal Error
2755: Please contact product support for assistance.