Error 2894 and unable to install office 2000 on Win XP

[drewa2]

Recently I have had problems with Word from Office 2000 on my XP.

Unable to save a document due to "insufficient memory" I first tried
increasing my virtual memory but that wasn't the problem. Then I found
that the problem was with riched20.dll, and renaming it to .old, I
tried reinstalling it from the office disk, but Word still wouldn't
work. Then I tried replacing normal.dot, but that didn't fix the
problem.

Then I went after the nimda virus. Norton antivirus didn't detect it,
but I downloaded the repair program anyway (for both NimdaA and NimdaE)
and it found no virus.

Then I figure I would just reinstall Office. I uninstalled it, then
tried to reinstall. Well, you guessed it, now it won't install. I get
the Error 2894 message, saying that Riched20.dll is no present on the
computer. So I tried extracting it to c: from the cd-rom on e:, but it
didn't help. I had to pick a location to install it to, and I tried
the root directory, the program files, and the system files, but Office
still won't install, giving me the Error 2894 message.

Help!!!!!!!!!!!!!!!

 

[TF]

Go to Microsoft.com and download eraser2k.exe which will completely
uninstall all remnants of Office 2000 and its components. Then run a repair
on Windows XP and ensure it is patched up to date. Then reinstall Office
2000.



: Recently I have had problems with Word from Office 2000 on my XP.
:
: Unable to save a document due to "insufficient memory" I first tried
: increasing my virtual memory but that wasn't the problem. Then I found
: that the problem was with riched20.dll, and renaming it to .old, I
: tried reinstalling it from the office disk, but Word still wouldn't
: work. Then I tried replacing normal.dot, but that didn't fix the
: problem.
:
: Then I went after the nimda virus. Norton antivirus didn't detect it,
: but I downloaded the repair program anyway (for both NimdaA and NimdaE)
: and it found no virus.
:
: Then I figure I would just reinstall Office. I uninstalled it, then
: tried to reinstall. Well, you guessed it, now it won't install. I get
: the Error 2894 message, saying that Riched20.dll is no present on the
: computer. So I tried extracting it to c: from the cd-rom on e:, but it
: didn't help. I had to pick a location to install it to, and I tried
: the root directory, the program files, and the system files, but Office
: still won't install, giving me the Error 2894 message.
:
: Help!!!!!!!!!!!!!!!
:

 

[drewa2]

Go to Microsoft.com and download eraser2k.exe which will completely
uninstall all remnants of Office 2000 and its components. Then run a
repair
on Windows XP and ensure it is patched up to date. Then reinstall
Office
2000.


--
Thanks for replying. I think I solved it OK--the problem was I had
mishandled reinstalling the.dll program. It belonged in the systems
folder. After I did this right, everything worked fine. I had
accidentally left a copy in the root directory (an early try) which I
believe was causing things not to run properly. Incidentally, I looked
up the "eraser2k" program on the ms download site and found no such
program. What exactly were you referring to?

 

[TF]

http://support.microsoft.com/default.aspx?scid=kb;en-us;239938

Terry

: Go to Microsoft.com and download eraser2k.exe which will completely
: uninstall all remnants of Office 2000 and its components. Then run a
: repair
: on Windows XP and ensure it is patched up to date. Then reinstall
: Office
: 2000.
:
:
: --
: Thanks for replying. I think I solved it OK--the problem was I had
: mishandled reinstalling the.dll program. It belonged in the systems
: folder. After I did this right, everything worked fine. I had
: accidentally left a copy in the root directory (an early try) which I
: believe was causing things not to run properly. Incidentally, I looked
: up the "eraser2k" program on the ms download site and found no such
: program. What exactly were you referring to?
:

 

[drewa2]

Thanks--I searched Microsoft's website with parameters "eraser" and
"eraser 2k" and got nothing. Strange.