Error -50 in Entourage 2004 when page setup or printing...

[Bear]

Config: OSX 10.3.9 / Entourage 2004 - all up to date.

Problem: "Error -50" when selecting "Page setup" or "Print" from
Entourage. Does not affect other Office 2004 apps. Started occurring
after a "database rebuild" using the MS Database Utility

Has anyone else worked out a solution to this?

It appears that there is a database corruption that is NOT being fixed
by the MS Database Utility. Even a full rebuild does not fix the
problem (and a database check using the utility indicates that the
database apparently has no problems). The problem is definitely
restricted to the database file, as other database files attached to
other identities (and accessed from the same Entourage app) are not
affected with this error.

Any suggestions??

The only work around I have found is to create a new identity (and
subsequent database file), export all of my data from the corrupted
database as a .rge file, then reimport into the new identity. It works
(ie. you no longer get the -50 error on page setup and print...) but
you lose some information in the export/import process (eg. Contact
groups; Project links; Category settings). So, its not an ideal
workaround...

Desperately need to get a solution to this "feature". Any help greatly
appreciated.

 

[xmac]

I have seen this error & was not able to solve it. I also have problems
with error 16008 which will crash the entire office suite, make saving
open documents in other programs impossible & requires a restart to
fix. I archived all my data, completely removed/reinstalled/updated
Office '04 & reimported the data to try and resolve these errors. I
have not had further problems with the 50 error but the 16008 has
raised its ugly head again. I would love to see a solution to one or
both of these errors.

 

[Bear]

Ah well... I'm having no success getting this resolved. Looks like I
switch my office over to Apple's Mail Program - yet another lost
customer for Microsoft.

 

[Bear]

Thanks to other user on here, the following "solution" has been
provided. It appears to be fixing a bug that is slightly different to
the -50 Print error, but the solution appears to be consistent with my
trials at fixing the -50 Print error. To be honest, I didnt complete
these instructions in their entirety, so I cant verify if it works
completely. BUT - I did partially undertake the tasks listed (just
experimenting with the database file...) and I was able to create a NEW
database file, with my email transferred successsfully to it (and
functioning without any -50 error) - but lost all my "Settings" on mail
messages (eg. flagging, project references etc).

This whole episode just seems to confirm that there is a corruption of
some sort being created (god knows how...) in the Entourage Database
file that is NOT fixed by the Microsoft Database Utility. So, a word of
warning there. Email apps are just too critical nowdays to tolerate
such flaws - so Entourage has now been dumped from our office and we
are back with Apple's Mail app.

Here's the "fix" (thanks Richard...) - take a valium and make a cup of
tea while you work through it. Good Luck:

To fix the Print Size (miniature print) error in Entourage
1) Read all unread mail. This process will cause it all to
look like it has been read.
2) Move any flagged items to a separate folder (do not leave
them in the Inbox), as flags will be lost.
3) Un-tick all Schedules
4) Do a screen pic (apple+shift+4) of each of the Email
Account Set-up Screens.
5) Close Entourage.
6) In the Entourage Database Utility, (found in the Office
Folder in the Microsoft Office 2004 Folder in the Applications folder)
run the Verify Database utility and then the Rebuild Database utility.
7) Open Entourage again.
8) Under the File menu.... Click Export. Export to an
Entourage archive, all items, and all types. Click next
9) Hi-lite No, Keep the items in Entourage after archive.
Click next.
10) Save the file to desktop.
11) When done, Under the Entourage Menu, click Switch Identity.
12) Re-name the current Identity to indicate it will not be
used in future.
13) Click NEW to create a New Identity
14) Name the new Identity. Click Next
15) Hi-lite the button to Start using Entourage without any
import.
16) Set up your primary email. Refer to screen pics is
necessary.
17) When finished setting up new identity, Import your mail &
calendar data. Under the File Menu, click Import.
18) Import from an Entourage archive. Click next
19) Navigate to the Export file you saved and select it and
import.
20) When complete, set up any other email accounts.
21) Exit Entourage.
22) In the Office 2004 Identities folder, in the Microsoft User
Data folder, select the old identity and move the Signatures, Rules and
Mailing List files to the new identity you created.
23) Open Entourage. Turn on the Schedules and test.
24) Under the Entourage menu open the preferences and select
your personal preferences.
25) I hope that it prints the right size now. Mine did.

 

[Natobasso]

Have you checked to see if your Microsoft User Data preferences are se
to Read & Write? Sometimes if these preferences get changed (ostensibl
your Data Utility may have changed a preference or two) then Entourag
starts acting up

Command + I on the Microsoft User Data and change preferences

Let us know how things work out

--
Natobass

flikworld(dot)co
bass 20 years. macs 20 years
imac g4 17\" | powerbook g3 (pismo

 

[Bear]

Yes mate - checked that many times (and just confirmed again). Read +
write enabled. Still an internal corruptional of the database from an
unknown source (and one that the databse utility will not fix).

 

[bwsmom]

Thanks to other user on here, the following "solution" has been
provided. It appears to be fixing a bug that is slightly different to
the -50 Print error, but the solution appears to be consistent with my
trials at fixing the -50 Print error. To be honest, I didnt complete
these instructions in their entirety, so I cant verify if it works
completely. BUT - I did partially undertake the tasks listed (just
experimenting with the database file...) and I was able to create a NEW
database file, with my email transferred successsfully to it (and
functioning without any -50 error) - but lost all my "Settings" on mail
messages (eg. flagging, project references etc).

This whole episode just seems to confirm that there is a corruption of
some sort being created (god knows how...) in the Entourage Database
file that is NOT fixed by the Microsoft Database Utility. So, a word of
warning there. Email apps are just too critical nowdays to tolerate
such flaws - so Entourage has now been dumped from our office and we
are back with Apple's Mail app.

Here's the "fix" (thanks Richard...) - take a valium and make a cup of
tea while you work through it. Good Luck:

To fix the Print Size (miniature print) error in Entourage
1) Read all unread mail. This process will cause it all to
look like it has been read.
2) Move any flagged items to a separate folder (do not leave
them in the Inbox), as flags will be lost.
3) Un-tick all Schedules
4) Do a screen pic (apple+shift+4) of each of the Email
Account Set-up Screens.
5) Close Entourage.
6) In the Entourage Database Utility, (found in the Office
Folder in the Microsoft Office 2004 Folder in the Applications folder)
run the Verify Database utility and then the Rebuild Database utility.
7) Open Entourage again.
8) Under the File menu.... Click Export. Export to an
Entourage archive, all items, and all types. Click next
9) Hi-lite No, Keep the items in Entourage after archive.
Click next.
10) Save the file to desktop.
11) When done, Under the Entourage Menu, click Switch Identity.
12) Re-name the current Identity to indicate it will not be
used in future.
13) Click NEW to create a New Identity
14) Name the new Identity. Click Next
15) Hi-lite the button to Start using Entourage without any
import.
16) Set up your primary email. Refer to screen pics is
necessary.
17) When finished setting up new identity, Import your mail &
calendar data. Under the File Menu, click Import.
18) Import from an Entourage archive. Click next
19) Navigate to the Export file you saved and select it and
import.
20) When complete, set up any other email accounts.
21) Exit Entourage.
22) In the Office 2004 Identities folder, in the Microsoft User
Data folder, select the old identity and move the Signatures, Rules and
Mailing List files to the new identity you created.
23) Open Entourage. Turn on the Schedules and test.
24) Under the Entourage menu open the preferences and select
your personal preferences.
25) I hope that it prints the right size now. Mine did.

While looking for an answer to another e-mail problem we're having, I
stumbled upon this post, which applies to one member of our office.
Unfortunately, after printing the post and starting to dive into the
instructions, I realized that they were for Entourage 2004.... we have
Entourage X. Does anyone know how to solve the "miniature print"
problem in Entourage X? I tried going through the steps outlined
above, but I'm unable to locate the Entourage Database Utility.... any
suggestions?