Error Acquiring Picture From Scanner

[Larry]

I am running Windows XP Pro and using an Epson Stylus
CX5400 Printer/Scanner. I recently upgraded to Office
2003 from Office 2000. When I was using Office 2000 I
could insert a picture directly from the scanner
using "custom insert". Since upgrading to Office 2003 I
can no longer insert directly from my scanner. I receive
an error message that says there was a problem acquiring
the image. I have uninstalled/reinstalled the Epson
software and ran repair for Office 2003 but still can't
scan directly into any of the Office applications.
Anyone have any other suggestions? Thanks in advance.

 

[Chris Schatte]

Larry,
Just a suggestion.
Have you updated the cx5400 p / s drivers?
There is a twain driver / scan utility v1.25a date 2/14/04. You may want to check your driver version and update if necessary.

Chris Schatte

 

[Larry]

Thanks Chris.
Actually after I sent my note I went into my registry and
noted that I had some old printers still registered and
more than one CX5400 listed. I deleted all the old stuff
and the duplicate versions of CX5400. Also downloaded
from Microsoft the new conversion pack for Offfice 2003.
All is working fine now - don't know exactly why, but
heck it works.

Larry

-----Original Message-----
Larry,
Just a suggestion.
Have you updated the cx5400 p / s drivers?
There is a twain driver / scan utility v1.25a date

2/14/04. You may want to check your driver version and
update if necessary.