Error after installing new hard drive

[Carstonio]

I installed a second hard drive and used a disk utility to make the new drive
the boot drive. Now the shortcut icons for MS Word 2000 and MS Works are
blank. Every time I start Word, it tries and fails to launch the Setup
program from the original software CD. The error message says to launch
"Detect and Repair" from Word, but when I do, it still fails to launch Setup.
I haven't yet deleted the old program files from the first hard drive. Is
Word assuming that the second hard drive's version is a pirated copy? Any
help would be great.

 

[Tom Ferguson]

Hi;
Without knowing exactly what you did and how you did it, it is impossible
to help very much. Hopefully you can provide a complete description of
what you did.

If you installed Windows on the new drive and made it the boot drive you
will now have to install all of your applications again. They can be
installed to the new drive or the old. I am dangerously assuming that you
left the old drive installed.

So, again, please let us know complete details so that someone can provide
what you need.

Tom
MSMVP
Windows Shell/User


:I installed a second hard drive and used a disk utility to make the new
drive
: the boot drive. Now the shortcut icons for MS Word 2000 and MS Works are
: blank. Every time I start Word, it tries and fails to launch the Setup
: program from the original software CD. The error message says to launch
: "Detect and Repair" from Word, but when I do, it still fails to launch
Setup.
: I haven't yet deleted the old program files from the first hard drive.
Is
: Word assuming that the second hard drive's version is a pirated copy?
Any
: help would be great.

 

[Carstonio]

Thanks, Tom.

My new Seagate drive came with a utility program for making the new drive
the boot drive. After installing the new drive, I selected "Make the new
drive the boot drive" and the utility copied the entire (I believe) contents
of the old drive to the new drive. At the time, I didn't do any manual
reinstalls of software. The utility's directions didn't say anything about
wiping programs off the old drive.

After the process was completed, the Start Menu shortcuts for the Microsoft
products and for Adobe Reader revered to the standard Command.Com icon. This
affected MS Word 2000, MS Works 6, and MSN Messanger (unknown version). The
Adobe Reader shortcuts were fixed by a simple download of the latest update.
But when I right-click on the MS shortcuts, the location of the original
program lists just the name of the program, greyed out.

The MS programs still work, but the constant querying for the installation
disk is annoying. And now, sometimes on startup, Windows XP gives me a quick
blue screen of information (not a Blue Screen of Death) that disappears
immediately, so I don't know what the screen says. When this happens, I get a
black screen that says Windows had problems starting and asks if I want to go
into Safe Mode or start Windows normally.

I hope this information helps.

 

[Tom Ferguson]

Thanks for the information. The following is actually more than required
but desirable to help assure long-term reliability and stability of the
system.

I would now run an "repair" install of Windows XP:

Place the CD in the drive and boot from the CD. Follow the on-screen
prompts. You will be taken through a series of blue screens. Finally, a
search is done for previous installations of Windows. Your previous
install will be found. Choose to repair it. Caution: on an earlier screen
you will be asked if you want to "repair" by pressing R. Do not do that.
That takes you to the repair console for a command-line driven repair. If
you do end up there, simply re-boot the machine and make the other choice.

This takes a while. You will have to visit the update site to reapply
updates.

Next, repair install Works/Word.

Insert the CD and follow the on-screen prompts.

Again, it takes a while and you should then visit the update site.

You can ignore the rest of this if you are happy with the results.

Is the old drive still attached? If so, How is it now set up?

Dangerously assuming the new drive is master and the old is slave:

I would now disconnect it but leave it in the box. Make sure the new drive
is correctly jumpered for operation as master without slave. Now, check
out the operation of your installed software and make sure your data files
are available. Use My Computer or Windows Explorer to check the drive
contents.

Having done that, reconnect the old drive as slave. Again, make sure the
jumper settings are correct for the configuration. Once assured that all
desired files are on the new drive, delete everything from the old drive.
That can be done in a variety of ways. Now you can use it for whatever you
choose- backups of user files, your music or video files, pictures, &c.

Good luck. Do let us know how it goes.

Tom
MSMVP
Windows Shell/User


: Thanks, Tom.
:
: My new Seagate drive came with a utility program for making the new
drive
: the boot drive. After installing the new drive, I selected "Make the new
: drive the boot drive" and the utility copied the entire (I believe)
contents
: of the old drive to the new drive. At the time, I didn't do any manual
: reinstalls of software. The utility's directions didn't say anything
about
: wiping programs off the old drive.
:
: After the process was completed, the Start Menu shortcuts for the
Microsoft
: products and for Adobe Reader revered to the standard Command.Com icon.
This
: affected MS Word 2000, MS Works 6, and MSN Messanger (unknown version).
The
: Adobe Reader shortcuts were fixed by a simple download of the latest
update.
: But when I right-click on the MS shortcuts, the location of the original
: program lists just the name of the program, greyed out.
:
: The MS programs still work, but the constant querying for the
installation
: disk is annoying. And now, sometimes on startup, Windows XP gives me a
quick
: blue screen of information (not a Blue Screen of Death) that disappears
: immediately, so I don't know what the screen says. When this happens, I
get a
: black screen that says Windows had problems starting and asks if I want
to go
: into Safe Mode or start Windows normally.
:
: I hope this information helps.
:
: "Tom Ferguson" wrote:
:
: > Hi;
: > Without knowing exactly what you did and how you did it, it is
impossible
: > to help very much. Hopefully you can provide a complete description of
: > what you did.
: >
: > If you installed Windows on the new drive and made it the boot drive
you
: > will now have to install all of your applications again. They can be
: > installed to the new drive or the old. I am dangerously assuming that
you
: > left the old drive installed.
: >
: > So, again, please let us know complete details so that someone can
provide
: > what you need.
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: >
: > : > :I installed a second hard drive and used a disk utility to make the
new
: > drive
: > : the boot drive. Now the shortcut icons for MS Word 2000 and MS Works
are
: > : blank. Every time I start Word, it tries and fails to launch the
Setup
: > : program from the original software CD. The error message says to
launch
: > : "Detect and Repair" from Word, but when I do, it still fails to
launch
: > Setup.
: > : I haven't yet deleted the old program files from the first hard
drive.
: > Is
: > : Word assuming that the second hard drive's version is a pirated
copy?
: > Any
: > : help would be great.
: >
: >
: >

 

[Carstonio]

What a trying weekend! My XP disk is for SP1, so did the repair install as
you recommended. That required me to reinstall my AVG antivirus software,
which took a couple of tries before it took. In the meantime, my computer got
hit with a couple of Trojan horses (let loose from the antivirus vault?) and
I'm still not sure that they're gone.

I tried 12 times to update to SP2 using the disk I ordered from MS last
year. I kept getting "Access is denied" errors. I found a Knowledge Base
article that tells how to reset permissions on some registry keys, so I
followed its instructions. But different registry keys kept popping up in the
install log, some of them making repeat appearances after I changed them
already. It was like stepping on ants.

The last time I tried the SP2 update, the computer wouldn't boot up from the
hard drive at all, but just kept powering down and repowering up in a cycle.
So I did another SP1 repair install and reinstalled AVG once more. The system
still seems a little buggy. Is there a good program for gauging the health of
the Windows system and registry? I used to use System Mechanic and I
sometimes use CC Cleaner.

After all this, my MS Works reinstall worked fine, but MS Word 2000 is still
having setup issues. I can't even uninstall the program. The program works,
so I'm wondering if I should futz with it at all.

 

[Jay Freedman]

Some of the symptoms you mentioned, especially the repeated power cycling,
sound like you may have been infected with the Blaster worm. See
http://www.microsoft.com/security/incident/blast.mspx and
http://support.microsoft.com/kb/890830/ for instructions.

Also, search Google with the terms
blaster worm removal
to find other antivirus vendors' information.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Carstonio]

I think I have everything fixed now. I used the Subinacl utility to set
registry permissions so I could install XP's SP2. Then I used the Windows
Installer Cleanup Utility to fix the registry so I could reinstall MS Word.

And yes, I did have two Trojan horses, and one of them was a browser helper
object. I used HijackThis to track them down, since the AVG scanner only
deleted the prgrams created by the Trojan horses and not the original files.

The only minor issue I have now is that XP's Group Policy setting has
Windows Firewall turned off. I can't seem to find the snap-in for changing
the group settings.

 

[Jay Freedman]

Not that I'm any kind of expert on Windows policies or that this is
on-topic for the Word newsgroups, but you can start the group policy
editor by going to Start > Run and entering gpedit.msc. Be careful --
you can do a lot of damage with that tool!

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.