Error and WORD shutdown upon opening files

[dougbarkey]

WORD 2004 continues to shut itself down when opening a document. It
seems to happen primarily with documents created with WORD X, but even
after saving a document in 2004 version, it still will not open and
results in an error. The document starts to open, but before any text
can appear, WORD quits. This is the error listed in the error log:

Error Signature:
Exception: EXC_BAD_ACCESS

Anyone else have this happen to them? Any solutions?

Here is my computer info:

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G3 (750), Number: 1, Speed: 499 MHz
gestaltPhysicalRAMSize err = 0, result = 256 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

Microsoft Application Information:
Error Reporting UUID: 2EB956C1-9BAC-11D9-B488-00039341EC10
Time from launch: 0 hours, 0 minutes, 30 seconds
Total errors on this client: 48

Doug

 

[Daiya Mitchell]

Such consistent and reproducible problems in Word usually respond to one of
the standard troubleshooting measures, which you will find listed here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

Side note, though this should not cause crashes, particularly--I don't think
(mainly based on MacWorld articles) that 256MB is really enough to run OS X
well, never mind a memory hog like Word.