bj8842 said:
Task 'comcast.net - Receiving' reported error (0x8004210A) : 'The operation
timed out waiting for a response from the receiving (POP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'
I tried to get help from Comcast live chat, but that was a waste of time!
Is this an immediate error generated by Outlook during a mail poll to your
sending mail host? That would be a problem with your sending mail host
(i.e., Comcast's SMTP server). Or is this contained in an e-mail that you
get back as an NDR (non-delivery report)? That would be a problem with a
non-responsive receiving mail host; i.e., your sending mail host (Comcast)
can't get a mail session established with the recipient's mail server.
Using Comcast's chat requires more fortitude in you trying to resolve the
problem than of a Comcast chat rep to end the chat. In fact, initial
responses are almost bot-like, so much so that I suspect they use a bot to
pickup keywords and make guesses from a database of responses. Often the
initial response is some superflous "Hi, how you doing" crap with the next 1
or 2 responses being off target because the keywords in your responses don't
match up with a relative article in their database. Then a real rep steps
in after 2 to 3 responses from you where you see a pause as they then read
through the text that has transpired so far. If the 1st reply is off, I
simply say "Did you READ my text" and keep repeating that response when they
can't manage to stay focused. It seems you have to jar them into actually
reading what you write. Also be sure to add a "You there?" or "(ping - keep
alive)" reply within 2 minutes of blank time to ensure their chat server
doesn't timeout the session and cut you off. Even if they say they have to
leave temporarily to find an answer, send the keep-alive post to prevent you
losing the chat. You need to push hard but politely when dealing with their
chat reps. You also need to recognize when a chat rep is ignorant of your
problem, end that chat, and try again hoping the next chat rep is more
intelligent or more resourceful.
