That error return code points towards the windows installer service. What
service pack are you running in your windows and what version of windows?
MS put out a update for the windows installer ver 3.1 recently did you get
this from windows updates?
Check add/remove programs in the control panel to verify this, and if you do
not see it you can update it via windows updates or get it here as a single
download
http://support.microsoft.com/?id=893803
Once your installer is up to date try installing again and post the results
i already have the most current installer onboard. do you have any other suggestions? thanks for the quick answer.