Error code 1025

[Ed Kimball]

I am getting an error code 1025 from an IMAP account. The Entourage MVPS
error page shows this code only for AOL accounts, which this is not.

The entire message is as follows:
Error
An unknown error(1025) occurred.

Explanation
Mail could not be received at this time.
Account name: <accountname>

Any ideas?

 

[Diane Ross]

I am getting an error code 1025 from an IMAP account. The Entourage MVPS
error page shows this code only for AOL accounts, which this is not.

Many of the solutions come from Users. Many errors aren't even listed
because we have nothing to post.

The entire message is as follows:
Error
An unknown error(1025) occurred.

Explanation
Mail could not be received at this time.
Account name: <accountname>

Any ideas?

Very likely the server was down. If this continues. I would first test by
creating a new Identity and enter the account info. Next step is testing in
a new User's account.

Also do the routine if this continues.... Restart, run repair permission,
run the Apple combo updater.

Sorry I have nothing more concrete. As you know Send & Receive errors are
the hardest to track down.

Diane

 

[Ed Kimball]

Many of the solutions come from Users. Many errors aren't even listed
because we have nothing to post.

Very likely the server was down. If this continues. I would first test by
creating a new Identity and enter the account info. Next step is testing in
a new User's account.

Also do the routine if this continues.... Restart, run repair permission,
run the Apple combo updater.

Sorry I have nothing more concrete. As you know Send & Receive errors are
the hardest to track down.

Diane

Problem finally solved. At first I got different error messages from
Entourage and VersaMail on my Palm, while Apple Mail wouldn't connect at
all. Then I got a new, more informative error message in both Entourage and
Palm. At that point I finally (when I got annoyed enough) called the Help
Desk.

It turns out that they had changed IMAP servers and hadn't alerted us. Once
I changed the server name in Account Setup, everything was back to normal.

Thanks for your help.

 

[Diane Ross]

It turns out that they had changed IMAP servers and hadn't alerted us. Once
I changed the server name in Account Setup, everything was back to normal.

And you have to pay them for this kind of service!

Glad things are working again.

 

[Ed Kimball]

And you have to pay them for this kind of service!

Glad things are working again.

I was mistaken; the HAD alerted us. I just didn't read the message (sent
12/29) carefully enough. :-( Maybe too much holiday cheer!

 

[Diane Ross]

I was mistaken; the HAD alerted us. I just didn't read the message (sent
12/29) carefully enough. :-( Maybe too much holiday cheer!

Sounds like a good excuse to me.