Error in checking for Office XP updates

[dhmcox]

When checking for updaes, it only completes 40% then I
recieve an error message below. Hope help is out there.

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of the
following reasons:

You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from previously
applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing you
will not be able to apply Office updates. You may also be
unable to uninstall Office products as a result of the
same problem. Please contact Microsoft Product Support for
assistance.
You installed Office updates in the past and then upgraded
from Windows Installer version 1.0 to Windows Installer
version 1.1. For more information see the KB article
Windows Installer May Prompt for Install Source if
Unavailable.

 

[Susan Ramlet]

Hi, dhmcox:

This fix has been posted several times; a few people have said it helped
them:

Click Start/Run then type Regedit and click OK.

1. Go to HKEY_CLASSES_ROOT\Installer\Products and locate the product name
(in the right hand panel) There is an entry for every product called
ProductName.
2. With the entry for your Office product selected, export
this entry for backup (in case anything goes wrong
and you need to reinstate it).
3. Then delete the entry from your registry. Restart computer.
4. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
5. After installation, try the Office Update site again.

Hope that helps--