Error in path of .ost file months after old user was deleted

L

Lost in NJ

Below is the MS error info:
Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8217.0
Application Timestamp: 480f95d9
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: c000001d
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033

Extra information about the problem
LCID: 1033
Brand: Office11Crash
skulcid: 1033

In addition, I'm running Vista. This laptop was someone else's in my
company. His user profile was deleted and mine added but it "seems" as
though it did not completely correct the info. The path for the .ost file
still references his user name and I do not exist when expanding my hard
drive folders and drilling down to users.

Any thoughts other than wiping the computer clean and reinstalling everything?
 
D

Diane Poremsky {MVP}

L

Lost in NJ

His email account was also deleted, sorry.

Diane Poremsky {MVP} said:
His outlook profile or his window profile was deleted?

--
Diane Poremsky [MVP - Outlook]
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Lost in NJ said:
Below is the MS error info:
Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 11.0.8217.0
Application Timestamp: 480f95d9
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: c000001d
Exception Offset: 0001b09e
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033

Extra information about the problem
LCID: 1033
Brand: Office11Crash
skulcid: 1033

In addition, I'm running Vista. This laptop was someone else's in my
company. His user profile was deleted and mine added but it "seems" as
though it did not completely correct the info. The path for the .ost file
still references his user name and I do not exist when expanding my hard
drive folders and drilling down to users.

Any thoughts other than wiping the computer clean and reinstalling
everything?
Click to expand...
Click to expand...
 
L

Lost in NJ

I have shown the hidden folders. I don't know why my user account is not
showing when I drill down. I have been using this successfully since
October, any idea as to why it would crash all of a sudden?
 
M

Milly Staples [MVP - Outlook]

Then access to the .ost file has been lost as the SSID the client now has is
invalid.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Lost in NJ asked:

| His windows profile was deleted.
|
| "Lost in NJ" wrote:
|
|| Below is the MS error info:
|| Problem signature
|| Problem Event Name: APPCRASH
|| Application Name: OUTLOOK.EXE
|| Application Version: 11.0.8217.0
|| Application Timestamp: 480f95d9
|| Fault Module Name: kernel32.dll
|| Fault Module Version: 6.0.6000.16386
|| Fault Module Timestamp: 4549bd80
|| Exception Code: c000001d
|| Exception Offset: 0001b09e
|| OS Version: 6.0.6000.2.0.0.256.6
|| Locale ID: 1033
||
|| Extra information about the problem
|| LCID: 1033
|| Brand: Office11Crash
|| skulcid: 1033
||
|| In addition, I'm running Vista. This laptop was someone else's in my
|| company. His user profile was deleted and mine added but it "seems"
|| as though it did not completely correct the info. The path for the
|| .ost file still references his user name and I do not exist when
|| expanding my hard drive folders and drilling down to users.
||
|| Any thoughts other than wiping the computer clean and reinstalling
|| everything?
 
M

Milly Staples [MVP - Outlook]

Delete the .ost.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Lost in NJ asked:

| Below is the MS error info:
| Problem signature
| Problem Event Name: APPCRASH
| Application Name: OUTLOOK.EXE
| Application Version: 11.0.8217.0
| Application Timestamp: 480f95d9
| Fault Module Name: kernel32.dll
| Fault Module Version: 6.0.6000.16386
| Fault Module Timestamp: 4549bd80
| Exception Code: c000001d
| Exception Offset: 0001b09e
| OS Version: 6.0.6000.2.0.0.256.6
| Locale ID: 1033
|
| Extra information about the problem
| LCID: 1033
| Brand: Office11Crash
| skulcid: 1033
|
| In addition, I'm running Vista. This laptop was someone else's in my
| company. His user profile was deleted and mine added but it "seems"
| as though it did not completely correct the info. The path for the
| .ost file still references his user name and I do not exist when
| expanding my hard drive folders and drilling down to users.
|
| Any thoughts other than wiping the computer clean and reinstalling
| everything?
 

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