Error installing KB925257, KB924085

[Matthias Bitsch]

Hello,

i have a Problem with two Office 2003 Pro Patches.
When installing i get a Error: "Update could not installed".

Looking into the Log-Files:
First OHotfix(XXXXX).log:
[...]
Product {91120420-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Product {9112042A-6000-11D3-8CFE-0150048383C9}: Not installed.
Cannot patch.
Applying the patches...
Applying patches to product {90110407-6000-11D3-8CFE-0150048383C9} Microsoft
Office Professional Edition 2003...
Applying patch
C:\DOKUME~1\Tf01685\LOKALE~1\Temp\IXP000.TMP\OUTLOOK.msp...
Command line:
PATCH="C:\DOKUME~1\Tf01685\LOKALE~1\Temp\IXP000.TMP\OUTLOOK.msp"
REBOOT=ReallySuppress
The update failed.
Finished processing the update on 01/26/2007 at 10:16:05.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.


The Error-Code 1603: Fatal error during installation, is little less to find
the Point.
So Microsoft tells on http://support.microsoft.com/kb/308490/en-us to look
into the
OHotfix(xxxxx)_Msi.log

The Log-File shows at the end:

MSI (s) (FC:18) [10:16:05:134]: Produkt: Microsoft Office Professional
Edition 2003 - Update "Sicherheitsupdate für Outlook 2003 (KB924085):
OUTLOOK" konnte nicht installiert werden. Fehlercode 1603. Weitere
Informationen sind in der Protokolldatei
C:\DOKUME~1\Tf01685\LOKALE~1\Temp\OHotfix\OHotfix(00001)_Msi.log enthalten.

MSI (s) (FC:18) [10:16:05:144]: Note: 1: 1729
MSI (s) (FC:18) [10:16:05:144]: Produkt: Microsoft Office Professional
Edition 2003 -- Die Konfiguration ist fehlgeschlagen.

MSI (s) (FC:18) [10:16:05:154]: Attempting to delete file
C:\WINDOWS\Installer\6ca41.msp
MSI (s) (FC:18) [10:16:05:154]: Unable to delete the file. LastError = 32
MSI (s) (FC:18) [10:16:05:194]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (FC:18) [10:16:05:194]: MainEngineThread is returning 1603
MSI (s) (FC:BC) [10:16:05:194]: Destroying RemoteAPI object.
MSI (s) (FC:A8) [10:16:05:194]: Custom Action Manager thread ending.
=== Protokollierung beendet: 26.01.2007 10:16:05 ===
MSI (c) (1C:48) [10:16:05:224]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (1C:48) [10:16:05:224]: MainEngineThread is returning 1603
=== Verbose logging stopped: 26.01.2007 10:16:05 ===


Okay still 1603.
In the middle of the Log-File i found:


MSI (s) (FC:18) [10:16:03:391]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (FC:EC) [10:16:03:421]: Invoking remote custom action. DLL:
C:\WINDOWS\Installer\MSI20.tmp, Entrypoint: StartCache
Aktion gestartet um 10:16:03: StartCache.
StartCache: Error 0x8007000f: failed to cache cabinet: SKU011.CAB
StartCache: Error 0x8007000f: failed to set state for cabinet: SKU011.CAB
MSI (s) (FC:18) [10:16:04:483]: Machine policy value 'DisableRollback' is 0
MSI (s) (FC:18) [10:16:04:483]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
Aktion beendet um 10:16:04: StartCache. Rückgabewert 3.
MSI (s) (FC:18) [10:16:04:483]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (FC:18) [10:16:04:493]: No System Restore sequence number for this
installation.
MSI (s) (FC:18) [10:16:04:493]: Unlocking Server
MSI (s) (FC:18) [10:16:04:493]: Transforming table InstallExecuteSequence.
[...]
MSI (s) (FC:18) [10:16:04:493]: Transforming table InstallExecuteSequence.

Aktion beendet um 10:16:04: INSTALL. Rückgabewert 3.


Note: Rückgabewert 3 means Return Value 3
I think this two lines could help me,

StartCache: Error 0x8007000f: failed to cache cabinet: SKU011.CAB
StartCache: Error 0x8007000f: failed to set state for cabinet: SKU011.CAB

but on the Microsoft-Site i coudn't find anything avout the Error 0x8007000f.


Can anybody help me?
Thanks

M. Bitsch

 

[kawliga]

I have followed the same path Pilgrim and arrived at the same
destination. Hopefully there is an MS Guru out there who can decipher
this for us