Error installing SP2

[Ria.Bacon]

Hi,

I've just installed Office 2003 Pro from original CD onto an XP system.
When I tried to install the Office 2003 SP2 from its original CD, I got
the error message:

"The expected version of the product was not found on your system".

This is clearly unhelpful.

I subsequently tried the full install version but got the same error
message. I have also downloaded the client and full versions from
Microsoft.com and got the same message when I tried to run them.

The only support message I found was this:

http://support.microsoft.com/kb/909074

It did not seem relevant, but I followed the instructions anyway. The
Web Components had not previously been installed so I downloaded them
and successfully installed them. This did not change the subsequent
attempt to install SP2 - I still got the same error message as before.

Any ideas?

 

[Milly Staples [MVP - Outlook]]

Did you check your Office SP CD to ensure it is for Office 2003 and not XP?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| Hi,
|
| I've just installed Office 2003 Pro from original CD onto an XP
| system. When I tried to install the Office 2003 SP2 from its original
| CD, I got the error message:
|
| "The expected version of the product was not found on your system".
|
| This is clearly unhelpful.
|
| I subsequently tried the full install version but got the same error
| message. I have also downloaded the client and full versions from
| Microsoft.com and got the same message when I tried to run them.
|
| The only support message I found was this:
|
| http://support.microsoft.com/kb/909074
|
| It did not seem relevant, but I followed the instructions anyway. The
| Web Components had not previously been installed so I downloaded them
| and successfully installed them. This did not change the subsequent
| attempt to install SP2 - I still got the same error message as before.
|
| Any ideas?

 

[Ria.Bacon]

Hi Milly,

Yes, I checked both discs. They are both Microsoft Office Professional
Editie 2003 (Dutch).

Ria

 

[Milly Staples [MVP - Outlook]]

I did not know that international SP-2 CDs had been released for Office
2003. Thanks for that information.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| Hi Milly,
|
| Yes, I checked both discs. They are both Microsoft Office Professional
| Editie 2003 (Dutch).
|
| Ria
|
|
| Milly Staples [MVP - Outlook] wrote:
|| Did you check your Office SP CD to ensure it is for Office 2003 and
|| not XP?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, (e-mail address removed) asked:
||
||| Hi,
|||
||| I've just installed Office 2003 Pro from original CD onto an XP
||| system. When I tried to install the Office 2003 SP2 from its
||| original CD, I got the error message:
|||
||| "The expected version of the product was not found on your system".
|||
||| This is clearly unhelpful.
|||
||| I subsequently tried the full install version but got the same error
||| message. I have also downloaded the client and full versions from
||| Microsoft.com and got the same message when I tried to run them.
|||
||| The only support message I found was this:
|||
||| http://support.microsoft.com/kb/909074
|||
||| It did not seem relevant, but I followed the instructions anyway.
||| The Web Components had not previously been installed so I
||| downloaded them and successfully installed them. This did not
||| change the subsequent attempt to install SP2 - I still got the same
||| error message as before.
|||
||| Any ideas?

 

[Ria.Bacon]

Milly,

You're welcome for that information, but it hasn't helped me any!

Ria

 

[Ria.Bacon]

Bump ...

Is anyone able to answer my query?

Ria

Milly,

You're welcome for that information, but it hasn't helped me any!

Ria

I did not know that international SP-2 CDs had been released for Office
2003. Thanks for that information.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, (e-mail address removed) asked:

| Hi Milly,
|
| Yes, I checked both discs. They are both Microsoft Office Professional
| Editie 2003 (Dutch).
|
| Ria
|
|
| Milly Staples [MVP - Outlook] wrote:
|| Did you check your Office SP CD to ensure it is for Office 2003 and
|| not XP?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, (e-mail address removed) asked:
||
||| Hi,
|||
||| I've just installed Office 2003 Pro from original CD onto an XP
||| system. When I tried to install the Office 2003 SP2 from its
||| original CD, I got the error message:
|||
||| "The expected version of the product was not found on your system".
|||
||| This is clearly unhelpful.
|||
||| I subsequently tried the full install version but got the same error
||| message. I have also downloaded the client and full versions from
||| Microsoft.com and got the same message when I tried to run them.
|||
||| The only support message I found was this:
|||
||| http://support.microsoft.com/kb/909074
|||
||| It did not seem relevant, but I followed the instructions anyway.
||| The Web Components had not previously been installed so I
||| downloaded them and successfully installed them. This did not
||| change the subsequent attempt to install SP2 - I still got the same
||| error message as before.
|||
||| Any ideas?