Error logging in

[Warren_Newman]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Entourage is telling me that authorisation failed with message 5.7.0 and error logging in 17900. This has happened suddenly: I have never before had problems with email. The error message suggests there may be a problem with my authentication with Yahoo, but I can use email from Yahoo: not from Entourage. What can I do?

 

[Bob Rebsamen]

Entourage is telling me that authorisation failed with message 5.7.0 and
error logging in 17900. This has happened suddenly: I have never before
had problems with email. The error message suggests there may be a problem
with my authentication with Yahoo, but I can use email from Yahoo: not
from Entourage. What can I do?




I got the same problem today as follows:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-11-28 14:06:48 -0700
Application Name: Microsoft Database Daemon
Application Bundle ID: com.microsoft.entourage.database_daemon
Application Signature: MDde
Application Version: 12.1.3.080930
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x000c415a
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x000c415a
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

 

[Diane Ross]

Entourage is telling me that authorisation failed with message 5.7.0 and error
logging in 17900. This has happened suddenly: I have never before had problems
with email. The error message suggests there may be a problem with my
authentication with Yahoo, but I can use email from Yahoo: not from Entourage.
What can I do?

Run Keychain Access found in /Applications/Utilities/Keychain Access.

Go to the Keychain Access Menu and drag down to Keychain First Aid.
Enter your login password, click 'Verify' and 'Start'.

You will probably get some items colored red. Click 'Repair' and 'Start'. If
some items are still red, 'Repair' again.

Test to see if the problem is fixed. If not...

1. Go to the system keychain and delete the entry for that account.

2. Go to Entourage, select 'accounts' from the Tools menu, choose the
account that was giving you trouble and delete.

3. Create a new account.

 

[Warren_Newman]

1. Go to the system keychain and delete the entry for that account.

2. Go to Entourage, select 'accounts' from the Tools menu, choose the
account that was giving you trouble and delete.

3. Create a new account.

How do I go to the system keychain and delete the entry for that account? I have verified and repaired the keychain as suggested.
At the moment when I type a password into the account set-up box it disappears when the box is closed and therefore cannot connect to receive email.This happens with all the accounts I have.

 

[Diane Ross]

How do I go to the system keychain and delete the entry for that account? I
have verified and repaired the keychain as suggested.
At the moment when I type a password into the account set-up box it disappears
when the box is closed and therefore cannot connect to receive email.This
happens with all the accounts I have.

Is the keychain locked?

That should have been login keychain not the system keychain. Sorry.