Error Message 0x800CCC97

[Kevin Pratt II]

I'm recieving the error message and can't find a fix in
the knowledge base section of your website. Can you tell
me how to fix the error, please.


Kevin

 

[Conrad Pfleging]

Not without details. What version, what mode (if applicable), what OS, what
are you trying to do when this happens, what's the "full and complete" error
message. I mean, come on. We're not psychic.

 

[Jeff Stephenson [MSFT]]

This is a problem with your ISP's mail server - it is reporting that there
are more messages in your mailbox than are actually there, and when Outlook
tries to retrieve the non-existent messages it generates an error. Contact
your ISP and have them look into the problem.

 

[Ken Teleis]

I have been getting that same error. My ISP helpdesk person insists this is
an Outlook problem and tells me to contact Microsoft!!!
I got this error on a different account recently and the only fix was to
delete the mailbox file on the server and re-create the account, then the
error went away.

Any insight I can give my ISP as to the way to troubleshoot/repair this
problem? It has happened on two of my accounts recently.

Thanks.

 

[Ken Teleis]

Yes, you are right. In reviewing my log, that's exactly what has happened.
I have provided these details to my ISP... Thanks.