Error message: Cannot start Microsoft Outlook

C

chmoee

When I go to a website, and try to send an email to a contact on a website, I
get the above message and therefore cannot send the email from the webstie.
Outlook works fine by itself, but can't get it to kick in from a webpage.
HELP!
 
N

neo [mvp outlook]

What operating system and version of Internet Explorer are you using?
Reason I ask is that setting the default e-mail client varies based on these
two programs.

When I go to a website, and try to send an email to a contact on a website,
I
get the above message and therefore cannot send the email from the webstie.
Outlook works fine by itself, but can't get it to kick in from a webpage.
HELP!
 
V

VanguardLH

chmoee said:
When I go to a website, and try to send an email to a contact on a website, I
get the above message and therefore cannot send the email from the webstie.
Outlook works fine by itself, but can't get it to kick in from a webpage.
HELP!
Click to expand...

Right-click on your desktop and create a shortcut to:

mailto:

Then double-click on that shortcut. Does Outlook start using the
shortcut?
 
C

chmoee

yes.. it does.. when I start outlook the regular way it works.. but the
website part does not.. that's the weird part>>>
 
N

neo [mvp outlook]

If you select start > default programs > set your default programs, is
Microsoft Outlook in the list? If it is, highlight it and then down toward
the bottom you can see if has all its defaults and/or set it has the default
which may fix the "mailto" links in web pages.

Vista home premium and IE 8.01
 
V

VanguardLH

chmoee said:
yes.. it does.. when I start outlook the regular way it works.. but
the website part does not.. that's the weird part>>>
Click to expand...

Might depend on which web browser you are using when you click on the
mailto: link in the web page.

Did you make Outlook the default e-mail client (both in Outlook's
configuration and also in Internet Options -> Programs tab)?
 

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