Error message "default mail client not properly installed"

[Corn]

Windows XP Pro, IBM Laptop
Uninstalled Novell Groupwise email program
Installed MS Outlook 2003, program appears to work as advertised when I
start it and I am successfully using email, calendar, tasks, etc.
However, anytime the email is invoked from clicking on someone's address
link or from a visit to a website, IE goes nuts. It opens 50-60 different
windows of IE, apparently until it runs out of memory. I then get an error
message in a box that says the default mail client is not properly installed.
Only way out is hard boot. Outlook is definitely set as default mail system
in IE Tools. I have also tried to run outlook.exe /checkclient with no
result (found this in technet)
How can I fix this problem?

 

[Milly Staples [MVP - Outlook]]

Is Outlook the only Office program installed? Have you tried renaming all
mapi.xxx files to .old and run fixmapi.exe?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Corn asked:

| Windows XP Pro, IBM Laptop
| Uninstalled Novell Groupwise email program
| Installed MS Outlook 2003, program appears to work as advertised when
| I start it and I am successfully using email, calendar, tasks, etc.
| However, anytime the email is invoked from clicking on someone's
| address link or from a visit to a website, IE goes nuts. It opens
| 50-60 different windows of IE, apparently until it runs out of
| memory. I then get an error message in a box that says the default
| mail client is not properly installed. Only way out is hard boot.
| Outlook is definitely set as default mail system in IE Tools. I have
| also tried to run outlook.exe /checkclient with no result (found this
| in technet)
| How can I fix this problem?

 

[Corn]

Full MS Office 2003 suite is installed. I have not tried your suggested
about renaming.

Further info I realized wasn't in my original: I'm running stand alone with
a POP3 connection. No exchange Server has been in the mix since I installed
Outllook.

Should I proceed with your fixmapi suggestion? I've not done it before, is
it as simple as you described?

 

[Corn]

Just searched my disk.

70+files beginning with mapi, none in office folder.

Should you be more specific for my ignorance? :=)

Full MS Office 2003 suite is installed. I have not tried your suggested
about renaming.

Further info I realized wasn't in my original: I'm running stand alone with
a POP3 connection. No exchange Server has been in the mix since I installed
Outllook.

Should I proceed with your fixmapi suggestion? I've not done it before, is
it as simple as you described?

Is Outlook the only Office program installed? Have you tried renaming all
mapi.xxx files to .old and run fixmapi.exe?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Corn asked:

| Windows XP Pro, IBM Laptop
| Uninstalled Novell Groupwise email program
| Installed MS Outlook 2003, program appears to work as advertised when
| I start it and I am successfully using email, calendar, tasks, etc.
| However, anytime the email is invoked from clicking on someone's
| address link or from a visit to a website, IE goes nuts. It opens
| 50-60 different windows of IE, apparently until it runs out of
| memory. I then get an error message in a box that says the default
| mail client is not properly installed. Only way out is hard boot.
| Outlook is definitely set as default mail system in IE Tools. I have
| also tried to run outlook.exe /checkclient with no result (found this
| in technet)
| How can I fix this problem?

 

[Milly Staples [MVP - Outlook]]

Whoa! I think I see your problem.

Then try a new mail profile - it usually fixes most problems - just be sure
to configure it to use your existing .pst file.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Corn asked:

| Just searched my disk.
|
| 70+files beginning with mapi, none in office folder.
|
| Should you be more specific for my ignorance? :=)
|
| "Corn" wrote:
|
|| Full MS Office 2003 suite is installed. I have not tried your
|| suggested about renaming.
||
|| Further info I realized wasn't in my original: I'm running stand
|| alone with a POP3 connection. No exchange Server has been in the
|| mix since I installed Outllook.
||
|| Should I proceed with your fixmapi suggestion? I've not done it
|| before, is it as simple as you described?
||
|| "Milly Staples [MVP - Outlook]" wrote:
||
||| Is Outlook the only Office program installed? Have you tried
||| renaming all mapi.xxx files to .old and run fixmapi.exe?
|||
||| --Â
||| Milly Staples [MVP - Outlook]
|||
||| Post all replies to the group to keep the discussion intact. All
||| unsolicited mail sent to my personal account will be deleted without
||| reading.
|||
||| After furious head scratching, Corn asked:
|||
|||| Windows XP Pro, IBM Laptop
|||| Uninstalled Novell Groupwise email program
|||| Installed MS Outlook 2003, program appears to work as advertised
|||| when I start it and I am successfully using email, calendar,
|||| tasks, etc. However, anytime the email is invoked from clicking on
|||| someone's address link or from a visit to a website, IE goes nuts.
|||| It opens 50-60 different windows of IE, apparently until it runs
|||| out of memory. I then get an error message in a box that says the
|||| default mail client is not properly installed. Only way out is
|||| hard boot. Outlook is definitely set as default mail system in IE
|||| Tools. I have also tried to run outlook.exe /checkclient with no
|||| result (found this in technet)
|||| How can I fix this problem?

 

[Corn]

First of all, I would like to say I appreciate your help. I'm definitely
past my ability to fix this problem and its nice to have your input.

Unfortunately, the new profile didn't work. I added an account, left it
using the Personal Folders datafile that was already being used, made it the
default and re-opened OL, with the same result. I then re-booted and tried
it again, no luck.

Although I wouldn't know how to find it, is it possible that Groupwise left
something in the registry that is keeping the OL entry from being read as the
default?

Any other ideas would be appreciated.

Whoa! I think I see your problem.

Then try a new mail profile - it usually fixes most problems - just be sure
to configure it to use your existing .pst file.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Corn asked:

| Just searched my disk.
|
| 70+files beginning with mapi, none in office folder.
|
| Should you be more specific for my ignorance? :=)
|
| "Corn" wrote:
|
|| Full MS Office 2003 suite is installed. I have not tried your
|| suggested about renaming.
||
|| Further info I realized wasn't in my original: I'm running stand
|| alone with a POP3 connection. No exchange Server has been in the
|| mix since I installed Outllook.
||
|| Should I proceed with your fixmapi suggestion? I've not done it
|| before, is it as simple as you described?
||
|| "Milly Staples [MVP - Outlook]" wrote:
||
||| Is Outlook the only Office program installed? Have you tried
||| renaming all mapi.xxx files to .old and run fixmapi.exe?
|||
||| --ÂÂ
||| Milly Staples [MVP - Outlook]
|||
||| Post all replies to the group to keep the discussion intact. All
||| unsolicited mail sent to my personal account will be deleted without
||| reading.
|||
||| After furious head scratching, Corn asked:
|||
|||| Windows XP Pro, IBM Laptop
|||| Uninstalled Novell Groupwise email program
|||| Installed MS Outlook 2003, program appears to work as advertised
|||| when I start it and I am successfully using email, calendar,
|||| tasks, etc. However, anytime the email is invoked from clicking on
|||| someone's address link or from a visit to a website, IE goes nuts.
|||| It opens 50-60 different windows of IE, apparently until it runs
|||| out of memory. I then get an error message in a box that says the
|||| default mail client is not properly installed. Only way out is
|||| hard boot. Outlook is definitely set as default mail system in IE
|||| Tools. I have also tried to run outlook.exe /checkclient with no
|||| result (found this in technet)
|||| How can I fix this problem?

 

[Brian Tillman]

Unfortunately, the new profile didn't work. I added an account, left
it using the Personal Folders datafile that was already being used,
made it the default and re-opened OL, with the same result. I then
re-booted and tried it again, no luck.

You do realize that adding an account and adding a mail profile are two
different operations, don't you?

 

[G Jackson]

I'm having the same problem. Did the proposed solutions fix this problem?
I've seen this problem posted a couple of other places but no confirmed
solution.

Thanks,
Geoff