Error Message preventing opening of folder

[Archway]

I'm encountering a problem with a folder that won't open in Entourage
2004. (It's loaded on an old Power Mac--500 mhz, 512 RAM & 27 GB HD,
running OSX 10.3.9.)

It's a secondary folder to one of my primary folders, but when I click
it--even just once--I get an error message that reads, "Could not open
that feature. An unknown error (4363) occurred."

It's still possible to move files into the folder, just no way to open
it once they're there. I tried cleaning up my whole system with a disk
utility, but that didn't make any difference. And the Help menu isn't
much help either.

Any suggestions would be much appreciated.


Thanks, --A

 

[Mickey Stevens]

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²