Error Message: The Office Update Catalog cannot be displayed Help

[Elaine]

Hi:

I received an e-mail telling me new updates for Office XP
were available and I have tried accessing the updates for
a few days with no luck.

I go to the page to scan for available updates for my
system. I have Home Edition with XP and I tried
disabling ZoneAlarm Pro in case it was causing a problem
but it isn't. I also have a spyware program (webroot)
and Norton Antivirus 2003.

I have installed updates before with no problem and I
have been trying to access the recent updates for a
couple of days.

The scan begins but I get the following message:

The Office Update Catalog cannot be displayed Help

The Office Update site is currently experiencing some
technical difficulties and is unable to check for
updates.

Click the Try Again link below to try loading the site
again (do not use the Refresh button on your browser to
reload the site).

If problems persist, please contact Microsoft Support for
assistance. You can also search for Office updates in the
Download Catalog.


Try Again

Please help - thankyou.

 

[Phil]

I had the same problem and Microsfot provided the
following resolution. P.S. I ignored step 1 and it
still worked. Hope it works for you. Phil.


Step 1: Disable/Uninstall any anti-virus/firewall software

----------------------------------------------------------
-----

This issue may be related to some types of firewalls.
Therefore, if you have installed any Anti-Virus programs
or firewalls, please uninstall or disable all the
firewalls and Anti-Virus programs temporarily to see if
it is helpful in resolving this problem.



Note: In order to prevent virus attack during this
process, please first run a complete virus check before
you uninstall the anti-virus. You can reinstall the anti-
virus software after our troubleshooting steps.



Step 2: Deleting IE Cache

-----------------------------

a. Click Start menu-> Control Panel.



b. If Control Panel is not in Classic View, click Switch
to Classic View, and then double-click the Internet
Options icon.



c. On the General tab, click Delete Files. Make sure that
the "Delete all offline content" check box is checked,
and click OK.



d. Click OK and quit Internet Explorer.



Step 3: Check IE's security settings

------------------------------------

Please follow the steps below to add
http://office.microsoft.com/ to the list of Trusted Sites
so that the Office Update ActiveX control can load
successfully.



a. On the Tools menu, click Internet Options and then
click the Security tab.



b. In the list of Web content zones, click the Trusted
sites icon.



c. Click Sites.



d. Clear the Require Server verification (https) for all
sites in this zone check box.



e. In the Add this Website to the zone box, enter the
Internet address http://office.microsoft.com/



f. Click Add.



g. Click OK, and then click OK again.



Step 4: Update the Windows Scripting files

---------------------------------------------

Please download and install the Windows Scripting 5.6



It is the latest link to download and install the Windows
Scripting 5.6:

For Windows 2000/XP:

http://www.microsoft.com/downloads/details.aspx?
FamilyID=c717d943-7e4b-4622-86eb-
95a22b832caa&DisplayLang=en



After install the Windows Scripting, please test this
issue again. Can you apply update now?

 

[Chad Harris]

Elaine--

You should be able to go to the download for each update you haven't
installed that you need from this page. Just skip the scanner or the
update catalogue if it's not working for you. It reminds me a lot of
Windows Update V4 that's about to be replaced by V5.

Downloads for Office 2003:
http://office.microsoft.com/officeu...ID=CD010224941033&CTT=4&Origin=ES790020041033

Best,

Chad Harris

___________________________________________________

 

[Elaine]

Thanks Chad. I tried Phils advise but that didn't work -
yours did - so that will do. Have a great week.

 

[Guest]

Cheers Phil - Still have the same problem but there is no
way I am about to disable my anti-virus or firewall.
Chads advise re. just going through the catalogue works
so I will live with that. Thankou for your time and have
a great week.