Error Message When Sending PDF files in Outlook 2007 using VISTA

[Steve Bond]

When the recipient recieves a PDF file attached to an outlook email, the
following error message displays: An unrecognised token "TTE" was found.

When the recipient clicks ok, the error message closes and a blank page
displays.

When the same attachment is sent via yahoo email, the PDF file opens and
displays content, as expected.

Please let me know what I can do to remedy this issue.

 

[Diane Poremsky [MVP]]

The unrecognized token message means the PDF was corrupted in some way,
possibly by a virus scanner in outlook or on your mail server.

--
Diane Poremsky [MVP - Outlook]



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[Steve Bond]

I understand that the PDF is currupt when it goes through Outlook, however,
it is not currupt when sent through Yahoo! mail.

My question is: Do you know how to remedy this issue?

Thank you!

 

[Diane Poremsky [MVP]]

You'll need to either zip it or figure out why its being corrupted and
address the issue - antivirus scanners will do it. Disable antivirus
integration in outlook.

Using the file, send as pdf menu may do it - save to the hard drive and
attach instead.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

 

[Steve Bond]

The files in question are all saved on the hard drive they were created using
a quicken PDF printer, the files can be opened from the hard drive and they
appear normally. I have tried turning off the anti virus and that didn't work.

You'll need to either zip it or figure out why its being corrupted and
address the issue - antivirus scanners will do it. Disable antivirus
integration in outlook.

Using the file, send as pdf menu may do it - save to the hard drive and
attach instead.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

I understand that the PDF is currupt when it goes through Outlook,
however,
it is not currupt when sent through Yahoo! mail.

My question is: Do you know how to remedy this issue?

Thank you!