error message when trying to set up rule for junk mail

R

RuthD

When trying to move junk mail to a junk mail folder, I get the following error: Outlook Caused General Protection Fault MMSystem.DLL @ 0004:00000 db3. I used the following steps: Organize, create rule, move to junk mail.

What could be causing this error?

Thank you?

Ruth D.
 

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