error message Word change to document template

J

John

When shutting down Word 2000, I keep getting a message to
save changes to the normal template, but there aren't any
changes to be saved. If I click "save", I still get the
message the next time I try to close down Word. I have
already done a repair install of Word 2000 from the disk
and that didn't solve the problem. Any ideas?
 
B

Beth Melton

Hi John,

More than likely you have a global template/add-in that modifies your
Normal.dot each time Word starts. If the changes are saved each time
then it can lead to the corruption of your Normal.dot and you'll be
back here asking why Word won't start. <grin>

If Word came installed as part of Works Suite then more than likely
the culprit is the "Microsoft Works Suite Add-in for Word" Take a look
in your Control Panel and if you find the add-in uninstall it as it is
known to cause several problems. Note you are not uninstalling Word or
Works, just an add-in that provides additional functionality to Word.

If it isn't the Works Suite add-in go to Tools/Templates and Add-Ins
and see if there are any global templates or add-ins listed. If so
they are located in one of your Startup folders. The location of the
Word\Startup folder can be found under Tools/Options/File Locations
and the Office\Startup folder can be found in the Office installation
path..

Move each file you find out of the folder and start/exit Word until
you find the offending add-in.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 

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