Error message

[LTTHS]

Version: Older version
Operating System: Mac OS X 10.5 (Leopard)
Email Client: pop

When I try to drag a meesafe from the inbox to a folder for saving I get a message: The action could not be completed. An unknown error (-4960) has occurred, How do I makr this go away and restore Entourage so I can move email messages by dragging them accross the screen.

Steve

 

[William Smith [MVP]]

When I try to drag a meesafe from the inbox to a folder for saving I
get a message: The action could not be completed. An unknown error
(-4960) has occurred, How do I makr this go away and restore
Entourage so I can move email messages by dragging them accross the
screen.

Hi Steve!

This sounds like your Entourage Database may be corrupt.

Quit Entourage and then launch it with the Option key held down. This
will open the Database Utility. Use this utility to verify/repair your
Database.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Julia]

I am getting the same error when I try to drag messages to other folders
(just started all of a sudden) BUT i tried what was suggested and it found no
errors. I am able to move htem with the menus, just not by dragging them. Its
highly annoying! Any other ideas? I even restarted the computer but no dice.

 

[Diane Ross]

I am getting the same error when I try to drag messages to other folders
(just started all of a sudden) BUT i tried what was suggested and it found no
errors. I am able to move htem with the menus, just not by dragging them. Its
highly annoying! Any other ideas? I even restarted the computer but no dice.

Testing in a new User will quickly tell you if the problem is system wide or
if it's your User's folder that contains the problem.

Let us know what happens when you test in a new User in a blank Identity.

 

[Julia]

It happened in every user. But, it turns out it was a mac thing because I
quickly realized I had other issues going on (couldn't copy/paste, couldn't
drag/drop in any application, spotlight icon gone, etc.) Turns out that I had
to create a symlink via terminal with this command (ln -s /private/tmp/ /tmp)
and restart. That fixed all my issues. I guess something removed a necessary
symlink.

Anyway, just posting here to follow up and for posterity in case anyone else
has the same issue.