Error messages when sending/receiving in Outlook 2002

[Harmony Too]

I use Outlook 2002 with Windlows XP (Norton Firewall/Systemworks 2005 as
well). I frequently get error messages 0x8004210A and alternatively
0x800CCC0F. This may occur all evening precluding me from either sending or
receiving messages via Outlook. I have no problems using my ISPs's webmail.
However, I prefer Outlook and would like to correct the problems. I did find
a German web site (got it from this discussion group), but the suggestions
made on that site using "regedit" did not seem to fix the problem.

I am using a satellite system (Direcway) for internet/email.

Thanks in advance.

 

[Jeff Stephenson [MSFT]]

See if disabling Norton's email scanning fixes your problem.

 

[Harmony Too]

I have disabled outgoing email scanning in Norton. Tonight, the email
receiving was fine. However, despite turning off outgoing mail scanning, the
single outgoing email message triggered a scan which got hung up (i.e. the
Symantec scanning window appeared on desktop and just sat there). I finally
got a error message (this time from Symantec) stating that the connection
with the server was interrupted, and suggested to resend the email msg. This
happens just about all the time. I do not know why Norton scans outgoing mail
if I disable that feature. Might this be a firewall problem? I've set the
Norton firewall to "permit all" under Outlook.

 

[Jeff Stephenson [MSFT]]

I'm not that familiar with Norton/Symantec, but I think I've seen some
posts in one of these groups that spoke of turning off the outgoing
scanning not actually disabling it. I think the poster solved the problem
by uninstalling, then reinstalling Norton but making sure that email
scanning was not enabled when they reinstalled. Another approach might be
to go to Tools -> Options -> Other -> Advanced Options... -> Add-In
Manager... (or perhaps COM Add-ins) and see if there is a Norton add-in
installed. If so, try disabling it there.