Error msg: Microsoft Word has stopped working.

[Polaris]

After working in Word 2007, when I attempt to close Word I receive the
message that Word has stopped working and it gives me 2 options: (1) Check
online for solution & close the program (2) Close the program. Performing opt
1, running MS Diags does not give any solution.
The detailed problem info associated with the error msg is:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f5b6
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6504.5000
Fault Module Timestamp: 49e7f5f9
Exception Code: c0000005
Exception Offset: 00aa3a71
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Any help is greatly appreciated!

 

[Polaris]

Correction to previous post: Options should be to Restart program.

 

[Graham Mayor]

When did you last update Office 2007? The current file version of wwlib.dll
is 12.0.6510.5001. I believe the SP1 updates fixed the stability issues and
the current version is SP2.

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then update
Office 2007. If you continue to have problems, see
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

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Graham Mayor - Word MVP


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