Error: None of your e-mail accounts could send to this recipient.

[Mike]

Folks,

I'm having a problem I can't figure out. I have a remote user who is
getting the following error when trying to send e-mail:
Your message did not reach some or all of the intended recipients.

Subject:
Sent: 11/9/2005 11:21 AM

The following recipient(s) could not be reached:

'(e-mail address removed)' on 11/9/2005 11:21 AM
None of your e-mail accounts could send to this recipient.

I found a KB article (872896) that seems to state this problem, but it also
says "Currently, there is no resolution for this issue."
I have deleted the e-mail account and recreated it on the users workstation,
but that doesn't seem to matter. If she does a test page with in the E-mail
Account properties, it works fine. Any ideas?

Thanks,

Mike

 

[Jocelyn Fiorello [MVP - Outlook]]

Is your user properly authenticating to the outgoing mail server? See
http://office.microsoft.com/assistance/preview.aspx?AssetID=HA011128331033
for more information.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Mike]

Jocelyn,

That might be the issue. The background is that this user is in a remote
office that has DSL and is shared by the Chamber of Commerce, we only pay our
portion of DSL. To complicate the matter, the Chamber has a separate E-mail
host.
Until last week, everything worked fine with my users SMTP server pointing
to the E-mail host, but the e-mail host stopped relaying (and didn't tell
me), and my user started getting these errors.
The DSL provider is Alltel, and so I change her settings to point to
Alltel's SMTP server for sending, and a test e-mail within the e-mail account
settings works fine, but she is still getting this error when sending to
anyone else.
Do you think I need to call Alltel and discuss? Perhaps they have to set up
an account for her/us on their SMTP server?

Thanks for any help!

Mike

 

[Jocelyn Fiorello [MVP - Outlook]]

Yes, contact Alltel and see if she needs to authenticate to their server and
if so, what their procedure is.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***