Error on Closing Word

[JG]

Using Word 2000 on XP 64, get the following error everything time I close Word:
Faulting application winword.exe, version 0.0.0.2717, module winword.exe,
fault address 0x0016f0ba.

The event id is 1000.

Everyone seems to have problems with this event ID, but I can't find the
fault address in any other post.

I've already tried deleting normal.dot, but that didn't help.

Thanks,

 

[Terry Farrell]

Using an HP printer as the system default? If so, try using a different
default printer to see if it is the HP driver bug.

 

[JG]

No. The default is a Sharp printer, although there are drivers for an HP
plotter installed.

 

[Terry Farrell]

Test to see if Word closes without error from Safe Mode. From Start | Run,
type in

winword /a

and press Enter. Word is in Safe Mode. Open a document, then close it and
Word. Does it still error?

Terry

 

[JG]

No it doesn't error in safe mode.

But it still does it in normal mode.

 

[Terry Farrell]

That suggests the most likely cause is an add-in or incompatible macro
causing the problem. It may still be the Sharp printer driver, so try
testing with a different printer driver set as the system default. Disable
all macros and addins: if that stops the problem, then add them back one at
a time until the problem recurs. With Word 2000, there are a fair number of
Microsoft addins (such as the Windows Live addin) that are incompatible.

Terry

 

[afworks]

this is the error message..AppName: winword.exe AppVer: 10.0.6854.0 ModName:
winword.exe

ModVer: 10.0.6854.0 Offset: 005d178a

...every time i close word and outlook 2003 this message comes up. also word
is slow to boot and very slow to exit...then this message appears. opens and
closes fine in safe mode. changing to non hp printer did not help either. i
do have windows live. however i had office 2002 with the same problem, so i
upgraded to 2003 thinking that would help....it did not. thank you for your
time and consideration

 

[Terry Farrell]

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press Fix It

 

[afworks]

terry...i still have this problem: as said in first post:"afworks"

this is the error message..AppName: winword.exe AppVer: 10.0.6854.0
ModName:
winword.exe

ModVer: 10.0.6854.0 Offset: 005d178a

..every time i close word and outlook 2003 this message comes up. also
word
is slow to boot and very slow to exit...then this message appears. opens
and
closes fine in safe mode. changing to non hp printer did not help either.
i
do have windows live. however i had office 2002 with the same problem, so
i
upgraded to 2003 thinking that would help....it did not. thank you for
your
time and consideration

ALSO I AM USING WINDOWS XP-----!!!!!!! WORD IS ALSO SLOW TO OPEN AND IN
TRYING TO CLOSE IT....IT TAKES ABOUT TWO MINS......AND AGAIN THE ABOVE ERROR
MESSAGE APPEARS......CAN NOT USE FIX IT---THAT IS FOR VISA AND WINDOWS
7---DOES NOT APPLY.....HELP!!!!!!----ALAN

 

[Terry Farrell]

If it is OK in safe Mode, then it has to be an add-in. If you have installed
the WLM Office add-in, remove that first as it is known to be a problem.
Otherwise, remove any other add-ins - usually in the Word Start-up folder
though sometimes in the Office Start-up folder.

Terry

 

[afworks]

thank you terry....all folders were empty...however a few days ago i solved
the problem by deleting all NORMAL.DOT files...it seemed one was very large
in mb. i kept getting to save this file so i made or added numbers to it. so
by deleting the orginal it cleared up the problem...again, i thank you for
your kind consideration, af/alan