Error on install of Outlook 2007 BCM / SQL Server Express: -1073741790

[Peter's Software]

As part of the Installation of the Outlook 2007 BCM install, SQL
Server 2005
Express Edition attempts to install on my computer. The install file
name is "X13-40150.exe". The installation fails with the error
message:

"The setup has encountered an unexpected error while Installing
performance counters. The error is: -1073741790"

I've tried uninstalling all SQL Server components, and MSDE and tried
the install again. Same error occured.

I'm using Windows XP.

Here's some info from the Summary.txt log file:

....
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : Microsoft SQL Server VSS Writer
Product Version : 9.00.2047.00
Install : Successful
Log File : G:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0002_TIRTRAGANGA_SqlWriter_1.log
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : MSXML 6.0 Parser (KB927977)
Product Version : 6.00.3890.0
Install : Successful
Log File : G:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0002_TIRTRAGANGA_MSXML6_1.log
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : SQL Server Database Services
Error : The setup has encountered an unexpected error while
Installing performance counters. The error is: -1073741790
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : SQL Server Database Services
Error : The setup has encountered an unexpected error while
Installing performance counters. The error is: -1073741790
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : Microsoft SQL Server 2005 Express Edition
Product Version : 9.1.2047.00
Install : Failed
Log File : G:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0002_TIRTRAGANGA_SQL.log
Last Action : InstallFinalize
Error String : The setup has encountered an unexpected error while
Installing performance counters. The error is: -1073741790
Error Number : 29528
-----------------------------------------------------------------------

 

[Luther]

As part of the Installation of the Outlook 2007 BCM install, SQL
Server 2005
Express Edition attempts to install on my computer. The install file
name is "X13-40150.exe". The installation fails with the error
message:

"The setup has encountered an unexpected error while Installing
performance counters. The error is: -1073741790"

I've tried uninstalling all SQL Server components, and MSDE and tried
the install again. Same error occured.

I'm using Windows XP.

Here's some info from the Summary.txt log file:

...
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : Microsoft SQL Server VSS Writer
Product Version : 9.00.2047.00
Install : Successful
Log File : G:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0002_TIRTRAGANGA_SqlWriter_1.log
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : MSXML 6.0 Parser (KB927977)
Product Version : 6.00.3890.0
Install : Successful
Log File : G:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0002_TIRTRAGANGA_MSXML6_1.log
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : SQL Server Database Services
Error : The setup has encountered an unexpected error while
Installing performance counters. The error is: -1073741790
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : SQL Server Database Services
Error : The setup has encountered an unexpected error while
Installing performance counters. The error is: -1073741790
-----------------------------------------------------------------------
---------
Machine : TIRTRAGANGA
Product : Microsoft SQL Server 2005 Express Edition
Product Version : 9.1.2047.00
Install : Failed
Log File : G:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Files\SQLSetup0002_TIRTRAGANGA_SQL.log
Last Action : InstallFinalize
Error String : The setup has encountered an unexpected error while
Installing performance counters. The error is: -1073741790
Error Number : 29528
-----------------------------------------------------------------------
---------

Can anyone help?

Thanks!

I don't know the answer. This problem has shown up in this forum
before, so you could search the archives for possible solutions.

The problem is specific to Sql Server. I would try installing it
directly. Download Sql Express Sp1 from Microsoft and try installing
that. It may give better diagnostics. And you can contact Microsoft
support. Given that this problem has been around, they probably have a
solution.

 

[Clinton Ford [MSFT]]

Installing SQL Server 2005 Express Edition standalone will not solve this
problem.

The error message that corresponds to error code -1073741790 is:
"Access Denied - A process has requested access to an object, but has not
been granted those access rights."

What permissions do you have on the machine?

 

[Peter's Software]

I am a "Computer Administrator" on my Windows XP machine.

Is this the permission you are talking about?

 

[Clinton Ford [MSFT]]

Yes, it sounds like your account permissions are not the issue. Below are
several Knowledge Base articles that could provide some insight.

How to troubleshoot Business Contact Manager Setup issues
(See section titled "MSDE Setup fails if the SQL performance counters are
corrupted")
http://support.microsoft.com/kb/901163

A SQL Server Desktop Engine 2000 installation fails when it tries to
register Performance Monitor counters
http://support.microsoft.com/default.aspx/kb/315083

Support options for Business Contact Manager
http://support.microsoft.com/common/international.aspx?rdpath=1&gprid=11335

Please let me know if you are able to resolve the issue.