Error opening PDF attachment...

[Luca Fabbri]

Hi,
when I receive e-mails with PDF attachment and try to open it, I get the
error: "Error opening the document. The file is corrupted."

Notes:

- The PDF is created using export function in Seagate Crystal Report; if I
try to open it by Acrobat Reader I don't have any problem
- I create 3 e-mail with different attachment format for the same pdf: MIME,
BINHEX, UUENCODE
- When I receive these e-mails I get the error mentioned before only for
MIME, BINHEX. The UUENCODE has no problem.

Why does happen it ?!? Thank you for the answer....

 

[BillR [MVP]]

See if you can open it in Acrobat after first saving it to disc. Run Acrobat
and use File | Open ....

 

[Luca Fabbri]

Hi,
I try to open PDF after first saving it to disc as you mentioned below, but
I get the same error. On 2 e-mails (MIME and BINHEX) I see that the file
loses 1KB of its size, but into the third e-mail (UUENCODE) the file size is
correct:

For examples:

- 1 e-mail (MIME): PDF file size is 7KB - I cannot open it
- 2 e-mail (BINHEX): PDF file size is 7KB - I cannot open it
- 3 e-mail (UUENCODE): PDF file size is 8KB - I can open it

 

[BillR [MVP]]

it's an issue with the file and Acrobat then and not one with Outlook. I'd
look into Adobe forums or support for the answer. I don' think many here
will know.