error opening URL general failure the system cannot find

[Karen Mackenzie]

Hi,
We are getting an issue when clicking on a URL link from within emails in
Outlook 2007. 3 boxes appear. The first one reports that MS Office has
identified a potential security concern at the network location, click YES to
continue. The second box prompts to Open the email attachement and the third
one reports General Failure. The URL was: "file:///\\G:\%network location%
The system cannot find the file specified.

I have searched many sites for a solution, all of which suggest that this is
caused by having Firefox as the default we browser. Unfortunately we do not
use Firefox and there is no trace of this on the machine. We have IE7 set as
the default browser and the same email links work successfully on other PCs
with the same build. Anyone have any suggestions how to resolve this error?

 

[rapide]

Hi Karen, i'm facing the same issue as you reported on the General failure.

Have you managed to get your issue resolved?

In my case, i'm using IE8 but it's exactly the same error message.

thx

 

[Alex Girard]

I've got the exact same error message here with Outlook 2007 trying to open
an hyperlink in an email with Internet Explorer 7 as the default web browser.

The link is valid as I can copy and paste it in a windows explorer instance
and it works.

Anyone knows how o resolve this?

 

[rapide]

Do you have McAfee HIPS installed?

rgds

 

[PJ]

Hi,
We are getting an issue when clicking on a URL link from within emails in
Outlook 2007. 3 boxes appear. The first one reports that MS Office has
identified a potential security concern at the network location, click YES to
continue. The second box prompts to Open the email attachement and the third
one reports General Failure. The URL was: "file:///\\G:\%network location%
The system cannot find the file specified.

I have searched many sites for a solution, all of which suggest that this is
caused by having Firefox as the default we browser. Unfortunately we do not
use Firefox and there is no trace of this on the machine. We have IE7 set as
the default browser and the same email links work successfully on other PCs
with the same build. Anyone have any suggestions how to resolve this error?

 

[PJ]

We are experiencing the same problem using IE8 and outlook 2007. The problem
started after applying windows updates.

 

[Alex Girard]

In fact, we are using Symantect AV 10, not McAfee.

 

[Phil]

Hello,

If you open Internet Explorer, goto Tools, Internet Options, Security Tab
and click "Reset all zones to default level". Close IE and Outlook. Re-open
Outlook, click on the hyperlink, it should work!!

"You've just been Phil-ed in"