Error "operation failed" when opening attachments

A

Andyve

i have OL2002 and when i receive attachements, common ones like Excel and
Word, when i try to open them, i get the error "operation failed".

if i close OL and open it again, it allows me to open the same attachment
without any problems.

i have searched the KB but do not get any hits on common attachments like
Excel and Word. also the solutions relate to attachments that have been
blocked for security reason.

please can anyone help?

Andy
 
R

Roady [MVP]

You open them directly from Outlook without saving them first?
See; http://www.howto-outlook.com/faq/securetemp.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
i have OL2002 and when i receive attachements, common ones like Excel and
Word, when i try to open them, i get the error "operation failed".

if i close OL and open it again, it allows me to open the same attachment
without any problems.

i have searched the KB but do not get any hits on common attachments like
Excel and Word. also the solutions relate to attachments that have been
blocked for security reason.

please can anyone help?

Andy
 
A

Andyve

yes. when i save them first it works with no problem. however again i say
that when i close OL and re-open it, i can open the attachment directly from
OL? this seems to be the "strange" part?

thank you for your prompt reply
Andy
 
A

Andyve

sorry Roady, these attachments are Excel and Word attachments that i am
talking about, not strange uncommon ones or .exe's or the like.

Andy
 
R

Roady [MVP]

Tried the article already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
yes. when i save them first it works with no problem. however again i say
that when i close OL and re-open it, i can open the attachment directly from
OL? this seems to be the "strange" part?

thank you for your prompt reply
Andy
 
A

Andyve

yes have tried that article already too!! please note that the attachments
concerned are Excel and Word attachments and NOT security risk ones.

Roady said:
Tried the article already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
yes. when i save them first it works with no problem. however again i say
that when i close OL and re-open it, i can open the attachment directly from
OL? this seems to be the "strange" part?

thank you for your prompt reply
Andy

Roady said:
You open them directly from Outlook without saving them first?
See; http://www.howto-outlook.com/faq/securetemp.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

-----
i have OL2002 and when i receive attachements, common ones like Excel and
Word, when i try to open them, i get the error "operation failed".

if i close OL and open it again, it allows me to open the same attachment
without any problems.

i have searched the KB but do not get any hits on common attachments like
Excel and Word. also the solutions relate to attachments that have been
blocked for security reason.

please can anyone help?

Andy
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