ERROR PRINTING ENVELOPES WITH WORD 2002

[JFM]

I HAVE A SAVED MICROSOFT WORD DOCUMENT THAT I USE TO PRINT CUSTOM SIZED
ENVELOPES. IT HAS ALWAYS WORKED PERFECTLY, UNTIL NOW. IF I LOAD AN ENVELOPE
IN THE CORRECT SPOT IN MY PRINTER, I DO NOT GET THE RESULTS THAT I PREVOIUSLY
GOT. WHEN THE ENVELOPE EXITS THE PRINTER ONLY PART OF THE "TO:" ADDRESS
APPEARS ON THE TOP OF THE ENVELOPE. IF I PUT A FULL SHEET OF PAPER IN THE
PRINTER I DO SEE THE "RETURN" AND THE "TO" ADRESSES BUT THEY ARE PRINTING ON
THE LEFT SIDE OF THE SHEET. THE ENVELOPES ARE NORMALLY INSERTED ON THE RIGHT
SIDE. THAT IS WHY I GET ONLY PARTIAL PRINTING ON THE ENVELOPES.
I HAVE TRIED FORMATTING NEW ENVELOPES, BUT I GET THE SAME PRINTING ERROR.
I REMOVED COMPLETELY MY WORKS SUITE FROM MY PROGRAM FILES AND ALSO FROM THE
REGISTRY KEYS. I THEN COMPLETELY REINSTALLED THE WORKS SUITE. HOWEVER, MY
PROBLEM REMAINS.

PLEASE ASSIST

 

[Chuck Davis]

JFM,

It would help if you would turn off the Caps Lock key and typed in sentence
case.

Tools> Letters and Mailins> Envelopes & Labels> Click on the Envelopes tab.
Click on Options. Select the size of you envelope. Select Custom Size in the
Envelope size. Specify your envelope. Select OK and then print.