error trying to open file

[Serna-Englehart]

We use Word 2002 on our home pc (Office XP--Small Business edition). Whenever
we try to send word documents via email, no one can open the documents. Or,
if my husband copies a document to a disk, then tries to open it at work, he
can't open it.
This is the error msg that comes up:
"Word experienced an error trying to open the file.
Try these suggestions:
• Check the file permissions for the document or drive.
• Make sure there is sufficient memory and disk space.
• Open the file the Text Recovery converter."
Thanks to anyone who can help.

 

[Suzanne S. Barnhill]

If you are using Norton AntiVirus, disable its Office Plug-in.

 

[Serna-Englehart]

We're not using Norton. I've tried replacing my normal.dot, zapping the
registry, updating the service pack, etc.

 

[Suzanne S. Barnhill]

Have you tried reregistering Word? See
http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm

 

[Serna-Englehart]

Tried that also, to no avail. Do I need to uninstall Word and reinstall it?

 

[Suzanne S. Barnhill]

One thing I can guarantee: uninstalling and reinstalling will not help.