-----Original Message-----
I TRIED TO UPDATE MY OFFICE 2000 BUT GET THE "Error!
Unable to check for updates on this computer" SO ITRIED
TO REINSTALLED THE OFFICE CDS TO MY COMPUTER BUT THE
COMPUTER DOES NOT SEEM TO READ THEM? WHAT CAN I DO?
PLEASE HELP
BALJIT
.
Subject: Re: Won't update office XP Pro
From: "Susan Ramlet" <susan@mvps-dot-org> Sent:
1/13/2004 10:17:56 AM
Hi, E.
See if this helps:
1. Deleting IE Cache.
In cases where the temporary Internet explorer cache
folder is running out
of allotted space, you may be not be able to download the
Office Update
control. You can free up space by deleting the Temporary
Internet Files
cache using the "Delete Files" button in the "General"
tab under "Tools |
Internet options" menu.
2. Check IE's security settings.
Ensure that your IE browser allows / prompts registering
of signed Active X
controls. Follow the steps below to add
http://office.microsoft.com to the
list of Trusted Sites so that the Office Update ActiveX
control can load
successfully.
1. On the Tools menu, click Internet Options and
then click the
Security tab.
2. In the list of Web content zones, click the
Trusted sites icon.
3. Click Sites.
4. Clear the Require Server verification (https) for
all sites in this
zone check box .
5. In the Add this Website to the zone box, enter
the Internet address
http://office.microsoft.com.
6. Click Add.
7. Click OK, and then click OK again.
3. Deleting Office Update detection folder.
Also try deleting the C:\Program Files\OfficeUpdate11
folder which contains
the detection catalog and downloaded patch files used by
the site.
4. Deleting ActiveX control.
The Office Update ActiveX control can get into a bad
state in certain
conditions and should be reinstalled. First close IE.
Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and
c:\Winnt\opuc.dll for
Windows 2000.
Try going back to
http://office.microsoft.com/OfficeUpdate/ to perform
detection again. If it still fails, follow the steps
below.
5. Temporarily turn off Personal Firewall, Download
Manager, Pop-up
blockers and Web Acceleration products
If there are Personal Firewall, Download Manager, Pop-up
blockers, or Web
Accelerator products installed, temporarily turn off
these products and try
detection again. Popular products include:
· Get Right (Download Manager)
· Download Accelerator
· Zone Labs (Personal Firewall)
· Norton Personal Firewall
· McAfee Personal firewall
If none of those works:
Click Start/Run then type Regedit and click OK.
1. Go to HKEY_CLASSES_ROOT\Installer\Products and locate
the product name
(in the right hand panel) There is an entry for every
product called
ProductName.
2. With the entry for your Office product selected, export
this entry for backup (in case anything goes wrong
and you need to reinstate it).
3. Then delete the entry from your registry. Restart
computer.
4. Then please insert the Office Installation CD to run
Setup for Office
again to reinstall Office on the computer to the original
folder on your
computer.
5. After installation, try the Office Update site again.
--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may
benefit.
E. Boggs said:
I am religious about the updates to the programs. I run them ALL. I have
SP1 & SP2 all of the updates that were ever placed on the site are loaded.
The usual machine glitches happen and I was forced to "Restore" to an
earlier date. This happened when I did the office update and the Nvidia
updates. Well, now I tried to check for new updates and I get:
Error! Unable to check for updates on this computer Help
The Office Update site is unable to check for updates on this
computer. This may be happening because of one of the following reasons:
a.. You do not have administrative privileges for this computer.
b.. There is a network problem and the
detection catalog used by
the
Office Update site failed to download. Go back to the Downloads home page
and try running detection again.
c.. Windows Installer patch files (.MSP files) from previously
applied Office updates are missing from the \Windows\Installer hidden
directory on your computer. MSP files are stored on your computer after
update installation completes because they need to be
referenced for
future
update operations. If the files are missing you will not be able to apply
Office updates. You may also be unable to uninstall Office products as a
result of the same problem. Please contact Microsoft Product Support for
assistance.
d.. You installed Office updates in the past
and then upgraded
from
Windows Installer version 1.0 to Windows Installer version 1.1. For more
information see the KB article Windows Installer May Prompt for Install
Source if Unavailable.
Ok, now what the heck do I do? Uninstall the program
and start over? IF
I
DO THAT, will I be able to use my "upgrade" CDs to
reinstall? I don't
have
the original office disks anymore, heck I threw them away years ago. If I
do totally reinstall it, will the updates that I have
already done
actually
show up and become available to update AGAIN?
How come I got screwed up like this and how do I get back on the "Update"
wagon?
Boggs
..
