Hi, Auston,
Thanks for the thorough response. I'll try to catch everything:
- Office Detection Folder: it's not clear, but the text below item 3 goes
with it: "Deleting Office Update detection folder: Also try deleting the
C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site." Looks
like you already took care of that.
- ME - I don't know that OS very well, so I can't speak to which of the two
files would be the one in use. Therefore, I would rename (not delete)
opuc.dll in both locations and see if that helps. In fact, it may be that
there's a conflict because of there being two copies of that file in your
Windows folder. After renaming, if , for some reason, Windows needs one of
those to startup, and it doesn't load properly, make sure you know how to go
into ME using Safe mode, or DOS mode, so that you can restore either or both
of those files.
- Preferring Office Update: Yup, most people do. However, because there
are some problems, the manual updating will at least get you patched to the
appropriate level until the Update site is working better. The point is to
get your software updated, and if Office Update isn't working, manual
updates should be a workaround.
- Not wanting to reinstall Office: Yup, it would be unfortunate; that's why
it's the last step I recommend, after running the Windows Installer Cleanup
Utility. However, installations do get messed up periodically, and that's
sometimes the easiest and cleanest way to fix them.
Hope that helps--
--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.
Hello Susan,
I am running Windows ME using MSN 9 Dial Up with MSN
Explorer. I searched some of your responses to others
that have this problem and this is what I have done so far.
Deleted IE Cache, Checked IE security settings, all looked
o.k. here, Added
http://office.microsoft.com to trusted
sites, cleared require server verification (https) and
deleted C:\Program Files\OfficeUpdate11. Tried again but
update still failed.
Where/what is the Office Update Detection folder? Is it
C:\Program Files\OfficeUpdate?
Deleting ActiveX Control. Your instructions were for
Windows 9X, XP and 2000. I have Windows ME. I did a
search and found the opuc.dll file in two locations, in
C:\Windows and in C:\Windows\System. Which is the one you
want me to delete?
Currently not running any Personal Firewall, Download
Manager, Pop-up blockers, or Web Accelerator products.
I did not notice you mentioning anything about the .MSP
files that are suppose to be in the \Windows\Installer
hidden directory according to the ERROR msg I recieved. I
did a search for *.MSP on C: and could not find them. I
don't know?
Pefer using Office Update as opposed to Manual downloads
so I don't download anything I really don't need and
wasting disk space. Also, I always clean my PC using
Norton System Works Utilities after logging off and before
shutting down my PC so there wouldn't be any excutables in
any temp dir. Besides the checking process always fails
before the select download page appears.
If at all possible I really do not want to Reinstall
Office 2000 because wouldn't that mean I would have to go
back and reinstall all of the Office 2000 updates from
2000 to present. That would be a major bummer.
Once again I appreciate any help you can offer.
Thank You
Auston
-----Original Message-----
Hi, Auston,
There are some known issues with the Office Update site. You could try
going directly to each KB article, download the updates manually and install
them directly, that has been a successful workaround for some folks. Some
people have also found the executables which were downloaded from Office
Update in their temp folders and run them from there. Is as if they
downloaded okay but never actually ran.
Here are some other things that have been suggested:
1. Deleting IE Cache.
In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.
2. Check IE's security settings.
Ensure that your IE browser allows / prompts registering of signed Active X
controls. Follow the steps below to add
http://office.microsoft.com to the
list of Trusted Sites so that the Office Update ActiveX control can load
successfully.
a. On the Tools menu, click Internet Options and then click the
Security tab.
b. In the list of Web content zones, click the Trusted sites icon.
c. Click Sites.
d. Clear the Require Server verification (https) for all sites in this
zone check box .
e. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
f. Click Add.
g. Click OK, and then click OK again.
3. Deleting Office Update detection folder.
Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.
4. Deleting ActiveX control.
The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.
Try going back to
http://office.microsoft.com/OfficeUpdate/ to perform
