Error upon opening any word document or clicking on the help

[kenny_Hooker]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Hi,

I am getting an error each time I open up any word documents that I have previously saved and closes word automatically. Also if I just open word up and try going to help it closes down word with an error.

Here is the error I get when opening up Word.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-05-13 18:34:44 +0200
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100205
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00008c60
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00008c60
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x922fbc60 in .objc_class_name___CFx606449CPF + 0x9216A034 (CoreFoundation + 0x00008c60)
# 2 0x923101bf in .objc_class_name___CFx606449CPF + 0x9217E593 (CoreFoundation + 0x0001d1bf)
# 3 0x92310185 in .objc_class_name___CFx606449CPF + 0x9217E559 (CoreFoundation + 0x0001d185)
# 4 0x92310140 in .objc_class_name___CFx606449CPF + 0x9217E514 (CoreFoundation + 0x0001d140)
# 5 0x01666a94 in _McpCopyFontMenu + 0x000007A2 (MicrosoftComponentPlugin + 0x0007da94)
# 6 0x016673dd in _McpMruDisplayGetItemAtIndex + 0x00000369 (MicrosoftComponentPlugin + 0x0007e3dd)
# 7 0x016674f9 in _McpMruDisplayGetItemAtIndex + 0x00000485 (MicrosoftComponentPlugin + 0x0007e4f9)
# 8 0x016665f3 in _McpCopyFontMenu + 0x00000301 (MicrosoftComponentPlugin + 0x0007d5f3)
# 9 0x004b5981 in _wdCommandDispatch + 0x00191045 (Microsoft Word + 0x004b4981)
# 10 0x00b9ea2b in _wdGetApplicationObject + 0x0045FE61 (Microsoft Word + 0x00b9da2b)
# 11 0x004ba487 in _wdCommandDispatch + 0x00195B4B (Microsoft Word + 0x004b9487)
# 12 0x00657385 in _wdCommandDispatch + 0x00332A49 (Microsoft Word + 0x00656385)
# 13 0x97386c69 in _gHelpers + 0x973516C9 (AE + 0x0002ec69)
# 14 0x0161d136 in _McpBrushApply + 0x000030B4 (MicrosoftComponentPlugin + 0x00034136)
# 15 0x937d10a9 in .objc_class_name_IMKInkInputSession + 0x9348B751 (HIToolbox + 0x000080a9)
# 16 0x937d0370 in .objc_class_name_IMKInkInputSession + 0x9348AA18 (HIToolbox + 0x00007370)
# 17 0x937f2b55 in .objc_class_name_IMKInkInputSession + 0x934AD1FD (HIToolbox + 0x00029b55)
# 18 0x0161cbb8 in _McpBrushApply + 0x00002B36 (MicrosoftComponentPlugin + 0x00033bb8)
# 19 0x9735bf58 in _gHelpers + 0x973269B8 (AE + 0x00003f58)
# 20 0x97370b9c in _gHelpers + 0x9733B5FC (AE + 0x00018b9c)
# 21 0x938927c5 in .objc_class_name_IMKInkInputSession + 0x9354CE6D (HIToolbox + 0x000c97c5)
# 22 0x00650157 in _wdCommandDispatch + 0x0032B81B (Microsoft Word + 0x0064f157)
# 23 0x0065049b in _wdCommandDispatch + 0x0032BB5F (Microsoft Word + 0x0064f49b)
# 24 0x00682a0f in _wdCommandDispatch + 0x0035E0D3 (Microsoft Word + 0x00681a0f)
# 25 0x00af2a7e in _wdGetApplicationObject + 0x003B3EB4 (Microsoft Word + 0x00af1a7e)
# 26 0x00afb3df in _wdGetApplicationObject + 0x003BC815 (Microsoft Word + 0x00afa3df)
# 27 0x022d0554 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004b6554)
# 28 0x00ae0a54 in _wdGetApplicationObject + 0x003A1E8A (Microsoft Word + 0x00adfa54)
# 29 0x00003022 in __mh_execute_header + 0x00002022 (Microsoft Word + 0x00002022)
# 30 0x00002f49 in __mh_execute_header + 0x00001F49 (Microsoft Word + 0x00001f49)

X86 Thread State:
 eax: 0xa02938cc ebx: 0x922fbc21 ecx: 0x00000000 edx:0x00000007
 edi: 0x0518ab98 esi: 0x00000000 ebp: 0xbfffd1c8 esp:0xbfffd1b0
  ss: 0x0000001f eip: 0x922fbc60 cs: 0x00000017 ds:0x0000001f
  es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010283

Thread 1:

# 1 0x984dab42 in __dispatch_hw_config + 0x9831CBBA (libSystem.B.dylib + 0x00027b42)
# 2 0x984da719 in __dispatch_hw_config + 0x9831C791 (libSystem.B.dylib + 0x00027719)
# 3 0x984da4be in __dispatch_hw_config + 0x9831C536 (libSystem.B.dylib +

 

[CyberTaz]

Have you tried repairing disk permissions & restarting your Mac?

If you have or if the problem continues after doing so it may very well be
one of the font issues prevalent in Snow Leopard. Come back for more info.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[kenny_Hooker]

Yes I have tried to repair disk permissions and nothing changes.

 

[John_McGhie_[MVP]]

You haven't been playing with any Haxies such as "Monolingual" have you?

This kind of error often means there is a component missing or at the wrong
version.

Cheers

Yes I have tried to repair disk permissions and nothing changes.

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:[email protected]

 

[kenny_Hooker]

What is "Haxies"? This is my wife's computer which she uses for her school work. She is a teacher and everything on her Mac is legit. The Microsoft Office was installed by me and have had no problems until this occurred. If I can't fix it by Friday by any help on here I will try and reinstalling the program.

Thanks for any input!

 

[CyberTaz]

'Haxies' are utility-type apps which change how things normally are and/or
how they work. Ostensibly, their designers intend some type of improvement
or enhancement but the opposite is often the case.

Try a couple of diagnostic/troubleshooting steps;

1- Are you opening the files strictly from Words' File menu? What happens if
Word is not running & you double-click Word file icon? If Word is running?

2- Hold Shift while launching Word -- Any difference?

3- Log in as a different user -- Any difference?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[John_McGhie_[MVP]]

Hi Kenny:

Check back with us BEFORE you attempt to re-install.

You have to follow a specific procedure, and use the Remove Office tool, or
you make the problem worse...

This is the procedure:

1) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

2) Run the Remove Office tool from
</Applications/Microsoft Office 2008/Additional Tools/Remove Office>

3) Find and delete the file Normal.dotm. Unless you have moved it, it
should be in
~/Library/Application Support/Microsoft/Office/User Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

~/Library/Preferences/com.Microsoft.Word.plist

~/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) Ensure that your copy of OS X is right up-to-date with the latest patches
issued by Apple. Run Software Update until it finds nothing!

6) Now insert the CD and install Office 2008.

7) Then Repair Permissions with Disk Utility.

8) Now start Font Book and "Resolve Duplicates". Office installs some later
versions of fonts already in place: you must get the duplicates out, or Word
will crash.

9) Then re-install or reapply the 12.2.0 and 12.2.3 and 12.2.4 updates, in
that order.

10) Repair permissions again.

11) Now shut down, wait for the power to go off, then re-start. This fires
the Unix clean-up scripts.


Cheers

What is "Haxies"? This is my wife's computer which she uses for her school
work. She is a teacher and everything on her Mac is legit. The Microsoft
Office was installed by me and have had no problems until this occurred. If I
can't fix it by Friday by any help on here I will try and reinstalling the
program.

Thanks for any input!

--

The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410 | mailto:[email protected]