Error when Closing Word

[Big DL]

Only happens when I receive word documents from other sources. If I open and
close a word document from my computer all is well. However, here is the
error that occurs when closing word:

Word cannot open the file
~WRS{853716B4-63AE-4EE7-9489-54198A9C3039}
If the file is stored on your computer, there may be a problem with your
hardware. If the file is stored on the network, there may be a poblem with
the network connection. If you can copy the file, try saving the file in
another location and opening it there.

Again, this happens only when I receive files from other sources. I can open
and review, make changes, and close but this error comes up. Thanks for the
help.

 

[Terry Farrell]

Are you opening them directly from Outlook (or your email client)? It sounds
as though you are not saving the documents to your local HDD before opening
them.

 

[Big DL]

No, I am saving the documents to my HD and then opening them.

 

[Terry Farrell]

Please tell us your version of Word (Office) and Windows. Are they both
patched up to date? Do you have an HP printer?

Terry

 

[kreisman]

Sorry to butt in, but I have the exact same problem. I often have it when
opening a Word document attached to an email. After looking at other forums,
I was able to see a procedure where the problem always occurs. Open two word
documents, copy data from doc1 to doc2, then save doc2. Next close both, and
the error always happens. I have seen remedies such as replacing
Normal.dotm, which did not work. I have also seen a recommendation to edit
the registry file and delete the data folder under
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word. That did not work for
me either. I have also tried running Word by calling in Winword /A to
eliminate add-ins, and this did not make a difference.

I do have an HP printer, a C7280 all in one, which I'm using in a wireless
mode. I have the latest drivers and software, which I downloaded from the
web, and did not use the install disk (which I read was full of problems). I
have not tried deleting and reinstalling the drivers, nor have I tried
reinstalling Office. My version of Word is 12.0.6311.5000 SP1 MSO
12.0.6213.1000.

Thanks for any help you can provide me and Big DL

 

[Terry Farrell]

Install a different printer. For this test, the Windows Generic Text driver
will suffice. Make it the Windows default. Test Word for the error again.

Terry

 

[kreisman]

Thanks Terry. I did as you said and installed a generic Text driver, made it
the default printer. Problem went bye-bye. So it definitely is an HP
related problem.

Now what do I do? (other than buy a different printer)

Ken

 

[Terry Farrell]

Press HP Support for a solution.

In the meanwhile, use a different printer driver as the system default and
only switch to the HP printer when you want to print (remembering to switch
back again when finished).

Terry

 

[KoalaKM]

I am experiencing the same problem. Word cannot open the file WRS{***}. If
the file is stored on your computer, there may be a problem with your
hardware. If the file is stored on the network, there may be a problem with
the network connection. If you can copy the file, try saving the file in
another location and opening it there.

My problem occurs when I attempt to close a Word document (new or existing).
The Word document closes, displays the error message, and then reopens Word.

Any possible solutions?

 

[Terry Farrell]

What sort of file is WRS{***}? I've never heard of it. What does it do?

 

[Suzanne S. Barnhill]

Sounds like one of the temp files described at "Description of how Word
creates temporary files"
http://support.microsoft.com/?kbid=211632

 

[Deb]

That sounds like the reasoning behind the problems but doesn't explain how to
remedy it. So how do we get it to stop?

 

[Suzanne S. Barnhill]

Well, I can't see why you would get this message unless you were trying to
open the temp file. Can you explain what you're doing when you get the
message? Have you deleted all temp files?

 

[rlh123]

Only happens when I receive word documents from other sources. If I open and
close a word document from my computer all is well. However, here is the
error that occurs when closing word:

Word cannot open the file
~WRS{853716B4-63AE-4EE7-9489-54198A9C3039}
If the file is stored on your computer, there may be a problem with your
hardware. If the file is stored on the network, there may be a poblem with
the network connection. If you can copy the file, try saving the file in
another location and opening it there.

Again, this happens only when I receive files from other sources. I can open
and review, make changes, and close but this error comes up. Thanks for the
help.

 

[rlh123]

More embarrasing to me than anything else... I'm afraid to say that I have no
computer savviness. I wish I did but I just don't. Sad as it sounds - I
can't even understand the responses you are posting. Now you are probably
thinking - maybe she probably shouldn't even have a computer (because she's
so dangerously computer illiterate) but isn't there a wizard or upload that
could fix the problem that is making my system crash and error every time I
close a document???

Even worse, I used to be pretty good on earlier versions of Word but this
Vista is so radically different - I'm challenged with every new thing I try
to do and then to get these errors. I'm tempted to go back to my ancient
hardware and software but I know I shouldn't.

And, because it sounds like important information to relay - I have an HP
printer and a brand new 2 week old lap top with a brand new registered copy
of Microsoft Office.

If anyone can explain what I need to do in remedial terms, I'd really,
really appreciate it. Thanks.

 

[Suzanne S. Barnhill]

If you are opening attachments directly, then saving them, they are being
saved to a temp folder, and the ~WRS file that Word is referencing is one of
the additional temporary files being created when you resave the
attachments. It's not clear why Word would be trying to open one of those
files (it should be closing all of them), but I can pretty much guarantee
that the problem will not occur if you save the attachment to a document
folder before opening it.

What this means in practical terms is that, instead of double-clicking on
the attachment, you right-click on it and choose Save. Navigate to your My
Documents folder (or some subfolder) and save it there. Then open it from
Word.