Error when editing a mail account

[Eric Huffman]

Hello,

I am trying a move from Win Outlook 2002 to Entourage 2004 (the Project
Center was compelling). Unfortunately, very frequently, I get an error
dialog "The action could not be completed. An unknown error (-30588)
occurred." when clinking the Edit toolbar button for a Mail account.

Any suggestions?

Thanks, Eric

 

[Michel Bintener]

Hi Eric,
what you're experiencing is kind of strange. Here's what the Entourage Help
site has to say about error (-30588):

http://www.entourage.mvps.org/error/page.html#error -30588

Edit Account Settings Error Message (error -30588)

the action could not be completed. An error (-30588) occurred.

After switching from X-2004, when I double click on any of the accounts in my
Accounts list, I get the following error message: the action could not be
completed. An error (-30588) occurred. I've tried rebuilding the databases but
that didn't seem to work. The account settings work fine, I just can1t edit
them (but I can delete and create new ones)

This is a known bug for Office X->2004 upgrades (not an issue on full install)

Basically, you shouldn't be getting this error, since I assume you didn't
use Office v.X before. Very strange. I'd suggest removing Office completely
(with the uninstaller that you can find in Applications/Microsoft Office
2004/Additional tools/Remove Office), then re-installing it and applying all
the updates. Also, repair your permissions before and after re-installing
Office using Disk Utility in Applications/Utilities. Try this, and if the
problem still occurs, post back.

Michel

 

[Mickey Stevens]

To add to Michel's advice, here's the information I have on that error, even
though I've never seen it myself:

This is a known issue that is caused by viewing complex HTML messages prior
to opening the Accounts window. You can work around it by re-launching
Entourage and then editing your account before opening any complex HTML
messages.

 

[Eric Huffman]

Mickey's post is consistent with my experience, when I re-launch Entourage
after viewing some HTML messages, I can edit Mail accounts without trouble.

Overall, as a previous Win Office 2002 user, I feel that Entourage and
Project Center let's me concentrate more on my work and less on the
application (which was not the case with Win Outlook 2002 for me).

Thanks for the help!