Error when replying to an Hotmail address from Outlook 2002

[JohnC]

Hi,

We've been having this issue with our clients that reply to a Hotmail address.

Clients are using Outlook 2002, with Exchange 2000 server.(Windows XP SP3
Workstations) We're able to reply anytime we want to yahoo or whichever mail
account. Our server guy confirmed that there's nothing on the server side
that would filter this.

Actually the problem seems to be mainly with Word as the editor for Outlook

Error Msg:"This form requires Word as your email editor, but Word is either
busy or
cannot be found. The form will be opened in Outlook editor instead."

-Note that when we change the editor from Word, to say WordPad, the problem
does not persist. (but of course most of our clients prefer to use Word as
editor). Our workaround for the moment is simply to copy the body of the
emails and create a new email "chain".

This only happens when replying to an Hotmail account, does anyone have any
idea why this is happening systematically? has anyone ever seen this? we've
tried on numerous computers with still the same results.

Any help would be greatly appreciated, if you can direct me to somewhere
which could help I'd appreciate that as well.

Thanks!

 

[Brian Tillman [MVP - Outlook]]

We've been having this issue with our clients that reply to a Hotmail
address.

Clients are using Outlook 2002, with Exchange 2000 server.(Windows XP SP3
Workstations) We're able to reply anytime we want to yahoo or whichever mail
account. Our server guy confirmed that there's nothing on the server side
that would filter this.

Actually the problem seems to be mainly with Word as the editor for Outlook

Error Msg:"This form requires Word as your email editor, but Word is either
busy or
cannot be found. The form will be opened in Outlook editor instead."

See if this helps: http://support.microsoft.com/kb/319796