Error when starting Word

[Jen]

I'm running Office XP on my computer, and at one
time, "Naturally Speaking" was installed on the
computer I'm using. I've removed the program, but when I
open Word or start by computer, I recieve error messages
telling me that dgnword.dll is not an acceptable
office addin, and it tells me that Word has a dialog
open. If I open Word in its safe mode, I don't get these
errors. I tried searching for dgnword.dll on my
computer, but it's not there. I know practically nothing
about computers, so please help me with the most
simplified help you can give.

 

[Mike Williams [MVP]]

I'm running Office XP on my computer, and at one
time, "Naturally Speaking" was installed on the
computer I'm using. I've removed the program, but when I
open Word or start by computer, I recieve error messages
telling me that dgnword.dll is not an acceptable
office addin, and it tells me that Word has a dialog
open. If I open Word in its safe mode, I don't get these
errors. I tried searching for dgnword.dll on my
computer, but it's not there. I know practically nothing
about computers, so please help me with the most
simplified help you can give.

Naturally Speaking is a product of Dragon Software (hence the
"dgnword.dll"), although it's changed hands a few times in recent years.

1. Check any entries under Tools > Templates and Addins
2. When performing a disk search, make sure you include hidden and system
files (an advanced option) as software files (rather than user documents)
are usually excluded from the default search.

 

[Jen]

I did as you suggested, but could not find anything. I
am not sure why I'm still getting these errors when the
program is uninstalled.

 

[Mike Williams [MVP]]

I did as you suggested, but could not find anything. I
am not sure why I'm still getting these errors when the
program is uninstalled.

The install program may have left behind some registry entries or somesuch.

Try the support service at
http://www.scansoft.com/naturallyspeaking/support/

 

[Jen]

I tried the website, but I did not find it much help in
trying to remove the error. It was more geared toward
fixing problems and keeping the program.