Error with Publisher 2007 making PDFs.

[Pastor Erin]

This week, I tried to make a publisher project into a PDF and it suddenly
won't work anymore. It goes through the "Publishing" process, but gets to the
end and says "Microsoft Office Publisher has encountered a problem and needs
to close. We are sorry for the inconvenience." I send the error report, over
and over again, but nothing gets better. I couldn't find any info on the
knowledge base or at microsoft support. I tried to re-download the PDF
add-in, with no change. Any ideas what I can do to make this function work
again?

 

[Mary Sauer]

Are you using the Microsoft Add-in? Usually there is a details button on the
error message, what does it say?

Have you tried some other converter to see if it works? There are many free
converters around.
http://www.google.com/search?hl=en&source=hp&q=free+pdf+converter&aq=0&oq=free+pdf&aqi=g10

 

[Pastor Erin]

I clicked "What data does this error report contain?" And it says the
following:

Error signature
AppName: mspub.exe AppVer: 12.0.6501.5000 AppStamp: 49b99af2
ModName: fontsub.dll ModVer: 5.1.2600.5830 ModStamp:4a37adee
fDebug: 0 Offset: 00009274


I clicked "View the contents of the error report" - it says the following:

Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000069319274


And there is a lot of other info, but I don't want to type it all in, so if
there is something I should be looking for let me know.

Yes, I am currently using the Microsoft PDF add-in.

Erin

 

[Pastor Erin]

I'm not sure why this happened, but I downloaded "Cute PDF" and it works fine
as a "printer" - not through the "Publish as a PDF" function. Thanks!

 

[Mary Sauer]

There is an article here that has a hotfix. It says Word, but I imagine
Publisher has the same issue.
A PDF file that you create in Word 2007 uses the default font instead of the
font that you specified in Windows XP
http://support.microsoft.com/kb/936678/en-us

I'm glad you got it working, thanks for posting your workaround.

 

[John G.]

Thats how mos 3rd party PDF converters work.

John G