Errors in printing HTML e-mails

[Apple User]

Hello and I hope that someone out there can help me out.

I have a client where his computer is unable to print out HTML documents.
Only Outlook can print in Rich Text or plain but not in HTML.

A window appears before you can get to the appropriate printer. The error
are as follows.

+++++
An error has occurred in the script on this page
Line 1344
Char: 1
Error: Unspecified
Code: 0
URL: res:C:\\WINDOWS\system32\shdoclc.dll/preview.dlg
+++++

It asks me to continue with the script and it does not matter whether you
choose yes or no, there is no print outs.

I have checked with this web site
http://help.lockergnome.com/office/HTML-email-Outlook-ftopict679181.html and
still looking around but still nothing so a solution to this might be
greatly appretiated.

Thanks in advance

Kindest regards

 

[Apple User]

I found the solution in a posting above.

Thanks

 

[Paul G]

Hi,
i had the same painful experiance on one of my users. the work around i
tested was a profile change on the user's account it self. (
c:\docume~1\(rename the existing user profile) and ask the user to log in
again.. you have to configure outlook client again, but thats reletively
painless to the actual " non printing of HTML" problem.