Events get stolen

[Keysaw]

I am using Entourage 2004 on the Mac for email and reading the
exchange calendar and Outlook 2003 on a PC for making events in our
company's exchange calendar. Up until a last fall, this worked fine
fairly consistently. I create a meeting in Outlook and Entourage shows
the meeting and displays reminders correctly.

Starting a few months ago, when certain attendees respond to a meeting
invitation, Entourage thinks the ownership of the meeting is
transferred to them, and I get an Accept, Decline, etc. option in
their response. Outlook still recognizes that I own the meeting, and
any updates I make in Outlook no longer get transferred to the Mac.
And this only happens with _some_ attendees, and not others.

Anyone know how to prevent the transferring of ownership in Entourage,
or at least how to get Entourage to sync back with exchange correctly
(since Outlook knows it's still my meeting)?

 

[William Smith]

I am using Entourage 2004 on the Mac for email and reading the
exchange calendar and Outlook 2003 on a PC for making events in our
company's exchange calendar. Up until a last fall, this worked fine
fairly consistently. I create a meeting in Outlook and Entourage shows
the meeting and displays reminders correctly.

Starting a few months ago, when certain attendees respond to a meeting
invitation, Entourage thinks the ownership of the meeting is
transferred to them, and I get an Accept, Decline, etc. option in
their response. Outlook still recognizes that I own the meeting, and
any updates I make in Outlook no longer get transferred to the Mac.
And this only happens with _some_ attendees, and not others.

Anyone know how to prevent the transferring of ownership in Entourage,
or at least how to get Entourage to sync back with exchange correctly
(since Outlook knows it's still my meeting)?

Are you sure the attendees aren't responding with a meeting change
proposal? I'm not sure how Entourage would handle these.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Keysaw]

Are you sure the attendees aren't responding with a meeting change
proposal? I'm not sure how Entourage would handle these.

They are definitely NOT proposing a change. Even so, I never accepted
their responses, yet Entourage would not recognize me as the owner.

 

[William Smith]

They are definitely NOT proposing a change. Even so, I never accepted
their responses, yet Entourage would not recognize me as the owner.

Assuming the calendar is an account holder's calendar and not a public
folder calendar, this sounds like it could be a possible bug.

If you'd be willing to send me examples offline of:

1. An original meeting invite

2. A response to that meeing invite that exhibits the "changed ownership"

3. Specific step-by-step details such as "I sent this from Entourage
2004 (11.4) to an Outlook 2003 user and he responded with this message..."

4. Details about your Exchange environment (server version, patch level,
etc.)

then I'd be glad to forward these on to a developer at Microsoft for
you. I can't guarantee a response but I can make sure someone sees the
problem.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Carol Leung]

Can you contact me via email? My team is investigating this issue.

The information that we are interested in is:
- Did you turn on Sync Service (under Preference)?
- For those events that changed owner's name, are they recurring events?
Were these events sent to a DL? Or were they forwarded to the receivers? Did
the receivers RSVP to the events?
- What version of the Exchange server it is? Exchange 2003 or 2007?

Carol Leung

a-carolATmicrosoftDOTcom
Microsoft Entourage Test
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