everytime i open and of the 4 it crashes

[loserpride619]

Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

got this from word, i just started having this problem when the Mac did a software update last night that was automatic.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-03-09 15:55:27 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.1.5.081119
Crashed Module Name: OSServices
Crashed Module Version: unknown
Crashed Module Offset: 0x00021cec
Blame Module Name: OSServices
Blame Module Version: unknown
Blame Module Offset: 0x00021cec
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9140ccec in _intr + 0x91347754 (OSServices + 0x00021cec)
# 2 0x9140d17d in _intr + 0x91347BE5 (OSServices + 0x0002217d)
# 3 0x9140d0eb in _intr + 0x91347B53 (OSServices + 0x000220eb)
# 4 0x94159f66 in _SCDynamicStoreCopyComputerName_proc.41083 + 0x940C361E (LaunchServices + 0x00035f66)
# 5 0x016e6f82 in _McpCreateScriptMenu + 0x00000162 (MicrosoftComponentPlugin + 0x00169f82)
# 6 0x016e69c5 in _McpDestroyScriptMenu + 0x00002DDD (MicrosoftComponentPlugin + 0x001699c5)
# 7 0x016e6de2 in _McpDestroyScriptMenu + 0x000031FA (MicrosoftComponentPlugin + 0x00169de2)
# 8 0x016e6e86 in _McpCreateScriptMenu + 0x00000066 (MicrosoftComponentPlugin + 0x00169e86)
# 9 0x00af0185 in _wdGetApplicationObject + 0x003BAF9F (Microsoft Word + 0x00aef185)
# 10 0x0224f45c in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004a345c)
# 11 0x00ad5548 in _wdGetApplicationObject + 0x003A0362 (Microsoft Word + 0x00ad4548)
# 12 0x00002d62 in __mh_execute_header + 0x00001D62 (Microsoft Word + 0x00001d62)
# 13 0x00002c89 in __mh_execute_header + 0x00001C89 (Microsoft Word + 0x00001c89)

X86 Thread State:
eax: 0xa017c5e8 ebx: 0x9140cce4 ecx: 0xbffff41c edx:0x8d087d8b
edi: 0xbffff5b8 esi: 0x8d087d8b ebp: 0xbffff3d8 esp:0xbffff370
ss: 0x0000001f eip: 0x9140ccec cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010286

Thread 1:

# 1 0x9021f2e6 in _signgam + 0x900783C2 (libSystem.B.dylib + 0x000012e6)
# 2 0x902a6eab in _signgam + 0x900FFF87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01abbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01abb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01abb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01abbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x90250095 in _signgam + 0x900A9171 (libSystem.B.dylib + 0x00032095)
# 8 0x9024ff52 in _signgam + 0x900A902E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x90296287 ecx: 0xb00a0a5c edx:0x9021f2e6
edi: 0x000002a9 esi: 0xb12478ac ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x9021f2e6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Thread 2:

# 1 0x902263ae in _signgam + 0x9007F48A (libSystem.B.dylib + 0x000083ae)
# 2 0x90250d0d in _signgam + 0x900A9DE9 (libSystem.B.dylib + 0x00032d0d)
# 3 0x94f1e45c in __CMProfileID + 0x94E4B338 (ColorSync + 0x0003345c)
# 4 0x94f30d8e in __CMProfileID + 0x94E5DC6A (ColorSync + 0x00045d8e)
# 5 0x90250095 in _signgam + 0x900A9171 (libSystem.B.dylib + 0x00032095)
# 6 0x9024ff52 in _signgam + 0x900A902E (libSystem.B.dylib + 0x00031f52)

X86 Thread State:
eax: 0x0000014e ebx: 0x90250d2d ecx: 0xb0122e7c edx:0x902263ae
edi: 0x048465a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x902263ae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Loaded modules:

0: Microsoft Word (12.1.5.081119 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/C

 

[loserpride619]

excel,word,PowerPoint and entourage all crash. they were working fine before as stated.

 

[CyberTaz]

Did you run Disk Utility - Repair Disk Permissions & restart after the update?

What "software update" was it?

Regards |:>)
Bob Jones
MVP Office:Mac

 

[loserpride619]

how do i do that?.
im not sure what the updates were mac just said there was an update available it wasnt anything for office i know that for sure.

 

[loserpride619]

nevermind i did that and restarted it, but they all still crash after a few seconds, when i start excel it says that there isnt enough memory but nothing new has been installed or anything like that, i use these programs everyday

 

[Diane Ross]

nevermind i did that and restarted it, but they all still crash after a few
seconds, when i start excel it says that there isnt enough memory but nothing
new has been installed or anything like that, i use these programs everyday

Sometimes when there is an update, bad things happen. I installed the Safari
4 beta and it totally wiped out all my startup times and caused all sorts of
havoc for me while others have no problems.

When problems happen like this, you will need to download the Apple combo
and run it to overwrite possible corrupt files. (It's ok to install even if
you already have 10.5.6. It will refresh all files.)

Mac OS X 10.5.6 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056combou
pdate.html>

If you still have problems, you will need to reinstall Office. Follow these
steps to reinstall:

* Launch the Microsoft Autoupdater (MAU).To launch MAU, you can open any
Office application and select "Check for Updates" under Help in the Menu
bar. Once MAU is launched, select "Keep in Dock"
* Quit all Microsoft applications (Easy way: log out/in with Shift key down
to disable any startup items.) Be sure all applications are quit before
running updater. IMPORTANT
* Drag the Microsoft Office 2008 folder to the Trash.
* Empty Trash.
* Reinstall Office 2008 from your original installation disk.
* Restart
* Update to 12.1.0 (if you have a newer DVD you might only need the 12.1.5)
* Restart (restarting before you launch any app is important!)
* Update to 12.1.5
* Restart

Note: the AutoUpdater was replaced in the first updater so that should
already be updated. If you used "Remove Office" you would need to download
and install the Microsoft Auto Updater (MAU) for a complete re-install.

The Office 2008 MAU is now hidden away.

/Library/Application Support/Microsoft/MAU2.0

Now to discuss an easier way to recover in the future....

We've discussed using SuperDuper!(backup software) before, but this is an
excellent time to remind users about a feature it has that protects you from
system updates that so bad.

One of the options in SuperDuper! is to create what the author calls a
"Sandbox". It's used to revert to pre-update state of your OS. Here's a
description of how this option works:

A Sandbox is a bootable copy of your system, stored on another hard drive or
partition, that shares your personal documents and data with the original.
With SuperDuper!, you actually use the Sandbox as your startup volume. You
can safely install any system updates, drivers or programs in the Sandbox,
without worrying about what might happen to your system. If anything goes
wrong, you can simply start up from the original system. SuperDuper! has
preserved it in its original, pre-disaster state but all your new and
changed personal documents are totally up to date. Within minutes, you're up
and running again without having to go through a difficult and
time-consuming restore process.

SuperDuper! Is $27.95. I¹m not affiliated with the product. Just a satisfied
user. <http://www.shirt-pocket.com/>

 

[loserpride619]

thank you