EXC_BAD_ACESS : Office 04 crash

J

jackass!

I just recently installed the AIE version of office 04 for my mac and was
excited to get it up and running. However each time i tried my glory was
short lived...

If anyone can help me out i'm in dire need of a program i can use, being a
student w/o a word processor is hard to do.

ANY HELP
I'm on a 15inch powerbook g4 512 running osx 10.3.9

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-02-19 12:54:53 -0700
Application Name: Microsoft Word
Application Version: 11.0.0.040408
Module Name: ATS
Module Version: unknown
Module Offset: 0x0002aa8c
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x96b7aa8c in _FixPostScriptName + 0x000001A8 (ATS + 0x0002aa8c)
# 2 0x96b79598 in _FOGetNameInternal + 0x000002A4 (ATS + 0x00029598)
# 3 0x96b6ae6c in __eFOGetName + 0x00000284 (ATS + 0x0001ae6c)
# 4 0x96b6abc0 in _FOGetName + 0x0000005C (ATS + 0x0001abc0)
# 5 0x91659c78 in _ATSUGetIndFontName + 0x0000009C (QD + 0x00079c78)
# 6 0x92a49050 in __Z16FindBestFontNamemmPmS_S_mPcS_S_ + 0x00000178
(HIToolbox + 0x001c9050)
# 7 0x92a54fd4 in __Z20BuildFontNamesRecordmsm + 0x00000068 (HIToolbox +
0x001d4fd4)
# 8 0x92a413ec in __Z14AppendFontMenuP8MenuDatasmPm + 0x0000019C
(HIToolbox + 0x001c13ec)
# 9 0x9299ddf4 in __Z23_CreateStandardFontMenuP8MenuDatatsmPm + 0x00000054
(HIToolbox + 0x0011ddf4)
# 10 0x005a10c0 in (MCPZ.stb + 0x00030cd0)
# 11 0x005a0b7c in (MCPZ.stb + 0x0003078c)
# 12 0x0057e518 in (MCPZ.stb + 0x0000e128)
# 13 0x0057e4ac in (MCPZ.stb + 0x0000e0bc)
# 14 0x005a0af8 in (MCPZ.stb + 0x00030708)
# 15 0x005a0a78 in (MCPZ.stb + 0x00030688)
# 16 0x0203d788 in (Microsoft Word + 0x0001dce8)
# 17 0x02022cdc in (Microsoft Word + 0x0000323c)
# 18 0x02020360 in (Microsoft Word + 0x000008c0)
# 19 0x01023430 in (Microsoft_Office_2001Z + 0x0000cec0)
# 20 0x020200b4 in (Microsoft Word + 0x00000614)
# 21 0x02b052ec in (Microsoft Word + 0x00ae584c)

PPC Thread State:
srr0: 0x96b7aa8c srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x96b79598 ctr: 0x9011c160 mq:0x00000000
r0: 0x00000027 r1: 0xbfffe0f0 r2: 0x00000048 r3:0x00000007
r4: 0x00000000 r5: 0x00000003 r6: 0x0000002d r7:0x01228982
r8: 0x00405000 r9: 0xff1530c5 r10: 0x00000001 r11:0x00e23982
r12: 0x0037ba46 r13: 0x0316b88c r14: 0x0316b858 r15:0x00000003
r16: 0xbffff518 r17: 0x00000000 r18: 0xbfffe3f8 r19:0xbfffe3fc
r20: 0xbfffe3f4 r21: 0xbfffe358 r22: 0xbfffe344 r23:0xbfffe348
r24: 0x0177eb7c r25: 0x0037ba40 r26: 0x053e4170 r27:0x00000007
r28: 0x0037ba40 r29: 0x053e41c4 r30: 0x053e41be r31:0x96b79304


Thread 1:

# 1 0x900127c8 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x000127c8)
# 2 0x9000d9b8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9b8)
# 3 0x9002da08 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da08)
# 4 0x0176760c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006260c)
# 5 0x01766ad8 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00061ad8)
# 6 0x01766c04 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00061c04)
# 7 0x017676e4 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x000626e4)
# 8 0x9002490c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002490c)

PPC Thread State:
srr0: 0x900127c8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9b8 ctr: 0x900127c0 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x0003c38a r10: 0x0d4522b5 r11:0xa000470c
r12: 0x900127c0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x0000001e r26: 0x00000078 r27:0x017774dc
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d950


Thread 2:

# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)

PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x05e88cf0 r2: 0x00000000 r3:0x05e88d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00004503
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x8cb95334
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05e88dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05e88d90 r25: 0x00000040 r26: 0x00004503 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0


Loaded modules:

0: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
1: MicrosoftLSLibZ (11.0.0.040326 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCPZ.stb (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
3: MCPCoreZ (11.0.0.040326 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/Microsoft Component Plugin
4: Microsoft_Office_2001Z (11.0.0.040322 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Office
5: ShMem (11.0.0.040322 Reg=English Loc=0x0000): /Applications/Microsoft
Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
6: Microsoft Word (11.0.0.040408 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Word
7: Microsoft OLE X (11.0.0.040322 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft OLE
8: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
9: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
10: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
11: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
12: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
13: dyld: /usr/lib/dyld
14: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
15: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
16: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
17: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
18: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
19: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
20: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
21: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
22: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
23: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
24: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
25: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
26: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
27: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
28: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
29: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
30: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
31: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
32: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
33: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
34: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
35: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
36: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
37: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
38: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
39: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
40: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
41: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
42: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
43: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
44: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
45: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
46: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
47: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
48: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
49: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
50: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
51: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
52: libcups.2.dylib: /usr/lib/libcups.2.dylib
53: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
54: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
55: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
56: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
57: libz.1.dylib: /usr/lib/libz.1.dylib
58: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
59: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
60: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
61: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
62: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
63: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
64: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
65: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
66: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
67: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
68: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
69: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
70: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
71: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
72: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
73: libbsm.dylib: /usr/lib/libbsm.dylib
74: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7450), Number: 1, Speed: 1499 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1280 x 854, depth = 32, ltbr = 0, 0, 854, 1280

Microsoft Application Information:
Error Reporting UUID: 0A806142-9869-11DA-A09D-000D93AE56B8
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 74
 
D

Daiya Mitchell

What is AIE?

Most people here don't understand the crash report, by the way.

However, consistent and reproducible crashes in Word usually respond to one
of the standard troubleshooting measures, which you will find listed here:

http://word.mvps.org/MacWordNew/TroubleshootingIndex.htm
(hit refresh a few times in Safari, or use a different browser)

Work through them one by one until something helps. If nothing does, post
back. The most common culprit is a corrupted Normal template or damaged
Preferences file.
 

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