B
bpanders71
I've got one user who is using Excel 2000 on a win2k SP4 machine that
is having problems printing. When he tries to print they come out as
though the printer is running out of toner and there are noticeable
light streaks on the page. The printer has been freshly refurbished
with new maintenance kit and toner cartridge. The user originally had
Office 2k Premium, but due to loss of the original disk, was unable to
perform any updates. I uninstalled premium, and installed Office 2k
Professional, then installed all available Office 2k updates and the
problem still persists. If I try to print the same document from my
computer, it prints fine for me. No other program gives the user these
problems.
The only main difference I can think of is this user has his screen set
for better visibility and is using basically black background with
white/yellow letters, although this does not affect his spreadsheet
when I view it.
Any thoughts?
Thanks-
Brian
is having problems printing. When he tries to print they come out as
though the printer is running out of toner and there are noticeable
light streaks on the page. The printer has been freshly refurbished
with new maintenance kit and toner cartridge. The user originally had
Office 2k Premium, but due to loss of the original disk, was unable to
perform any updates. I uninstalled premium, and installed Office 2k
Professional, then installed all available Office 2k updates and the
problem still persists. If I try to print the same document from my
computer, it prints fine for me. No other program gives the user these
problems.
The only main difference I can think of is this user has his screen set
for better visibility and is using basically black background with
white/yellow letters, although this does not affect his spreadsheet
when I view it.
Any thoughts?
Thanks-
Brian