Excel 2003 always goes to safe mode every time!!

[MerlinsMaster]

Please somebody help me!!
I have a user who's excel 2003 running on XP Professional w/svcpak 2 and
Office svcpak 2 installed too! Everytime they Open Excel from either a
shortcut or from the start menu. It just starts to launch and then it says
"...has restarted in safe mode." So I have uninstalled it completely and
rebooted the PC then I have removed all the files from the XLStart folder.
Re-installed it and still it behaves the same way! Very very frustrating!
Is there a registry key or something I can do to be sure that there is not
any of it's files left so I can really get a clean install re-install!??

Thanks for your assistance with this in advance everyone!

 

[Jan Karel Pieterse]

Hi MerlinsMaster,

I have a user who's excel 2003 running on XP Professional w/svcpak 2 and
Office svcpak 2 installed too! Everytime they Open Excel from either a
shortcut or from the start menu. It just starts to launch and then it says
"...has restarted in safe mode." So I have uninstalled it completely and
rebooted the PC then I have removed all the files from the XLStart folder.
Re-installed it and still it behaves the same way! Very very frustrating!
Is there a registry key or something I can do to be sure that there is not
any of it's files left so I can really get a clean install re-install!??

What happens if you do this:

Start, run
Excel.exe /unregserver

followed by:

Start, run
Excel.exe /regserver

Does it fix the problem?

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com

 

[MerlinsMaster]

Hello Jan,

I actually already did that and used the /Automation switch too! Same
results Excel Safe mode everytime!

When I did the unreg and reg as below there are no messages or errors the
commands go through fine!! But the problem still remains!!
(P.S. I found this great article on startup problems written by some MVP.
JKP I think were their initials! LOL! It's your article Jan and I am trying
to use it to solve my problems, but it has not worked yet!!)

Start, run

Excel.exe /unregserver

followed by:

Start, run
Excel.exe /regserver

Thanks for the hint's and the great article!
Ok so what now? LOL!

MerlinsMaster

....There's always more than one answer!

 

[Jan Karel Pieterse]

Hi MerlinsMaster,

When I did the unreg and reg as below there are no messages or errors the
commands go through fine!! But the problem still remains!!
(P.S. I found this great article on startup problems written by some MVP.
JKP I think were their initials! LOL! It's your article Jan and I am trying
to use it to solve my problems, but it has not worked yet!!)

Sounds like you need to bite the bullit and download an Office removal
tool
from MS. Then uninstall, run that tool, then reinstall. Searching for
Office
removeal tool should get you the address I hope.

Regards,

Jan Karel Pieterse
Excel MVP
http://www.jkp-ads.com

 

[MerlinsMaster]

Well I am trying to find that removal tool, but I am not having that much
success find it?? Can you give me URL or specific filename to download??

Thanks again!

MerlinsMaster

 

[vandenberg p]

Hello:

http://office.microsoft.com/en-ca/assistance/HA011401771033.aspx

Pieter Vandenberg

: Well I am trying to find that removal tool, but I am not having that much
: success find it?? Can you give me URL or specific filename to download??

: Thanks again!

: MerlinsMaster

: --
: ...There's always more than one answer!


: "Jan Karel Pieterse" wrote:

:> Hi MerlinsMaster,
:>
:> > When I did the unreg and reg as below there are no messages or errors
:> the
:> > commands go through fine!! But the problem still remains!!
:> > (P.S. I found this great article on startup problems written by some
:> MVP.
:> > JKP I think were their initials! LOL! It's your article Jan and I am
:> trying
:> > to use it to solve my problems, but it has not worked yet!!)
:>
:> Sounds like you need to bite the bullit and download an Office removal
:> tool
:> from MS. Then uninstall, run that tool, then reinstall. Searching for
:> Office
:> removeal tool should get you the address I hope.
:>
:> Regards,
:>
:> Jan Karel Pieterse
:> Excel MVP
:> http://www.jkp-ads.com
:>
:>
:>
:>