Excel 2004 crashes when I click on Chart Wizard

C

connerporter

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Whenever I click on Chart Wizard in Excel 2004, it immediately and consistantly crashes. This happens in all accounts on this computer. I'm running Mac OS X 10.4.11 and Office 2004 for Mac version 11.5.2. This happens on 2 other Intel iMacs as well. The error report is below. Thanks for any help.

Date/Time: 2008-11-13 14:07:38.535 -0500
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Microsoft Excel
Path: /Applications/Microsoft Office 2004/Microsoft Excel
Parent: WindowServer [416]
Rosetta: Yes

Version: 11.5.2 (11.5.2 (080916), © 2004 Microsoft Corporation. All rights reserved.)

PID: 501
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000004

Thread 0:
0 LaunchCFMApp 0xb80a564f 0xb8000000 + 677455
1 LaunchCFMApp 0xb809fb15 0xb8000000 + 654101
2 LaunchCFMApp 0xb80bd72e 0xb8000000 + 775982
3 LaunchCFMApp 0xb811e403 spin_lock_wrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb822fa6b strchr + 72
1 LaunchCFMApp 0xb81cb487 pthread_cond_wait + 3114
2 LaunchCFMApp 0xb816765e catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8166b9a CallPPCFunctionAtAddressInt + 177124
4 LaunchCFMApp 0xb8166a91 CallPPCFunctionAtAddressInt + 176859
5 LaunchCFMApp 0xb816775c catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb8200c00 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb813446b spin_lock_wrapper + 92201
1 LaunchCFMApp 0xb815fa34 CallPPCFunctionAtAddressInt + 148094
2 LaunchCFMApp 0xb8162601 CallPPCFunctionAtAddressInt + 159307
3 LaunchCFMApp 0xb80c805c 0xb8000000 + 819292

Thread 3:
0 LaunchCFMApp 0xb813431a spin_lock_wrapper + 91864
1 LaunchCFMApp 0xb814d4b8 CallPPCFunctionAtAddressInt + 72962
2 LaunchCFMApp 0xb80a626f 0xb8000000 + 680559
3 LaunchCFMApp 0xb809fb15 0xb8000000 + 654101
4 LaunchCFMApp 0xb80bd72e 0xb8000000 + 775982
5 LaunchCFMApp 0xb811eb4e spin_lock_wrapper + 3852

Unknown thread crashed with i386 Thread State:
eax: 0x00000004 ebx: 0xb80a5628 ecx:0x00000000 edx: 0x00000004
edi: 0x00000004 esi: 0x80d03990 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010202 eip:0xb80a564f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x650000 - 0x6befff com.microsoft.shmem.bundle 060425 (11.2.4) /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
0x8fc00000 - 0x8fc50fff dyld 46.16 /usr/lib/dyld
0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90396000 - 0x90758fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907e7000 - 0x908befff com.apple.CoreFoundation 6.4.8 (368.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90905000 - 0x90905fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90907000 - 0x90a10fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a61000 - 0x90ae4fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90b0d000 - 0x90b7ffff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bf2000 - 0x90bfdfff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90c02000 - 0x90c77fff com.apple.framework.IOKit 1.4.8 (??
 
C

CyberTaz

There are a lot of "framework" references in the crash log - When's the last
time disk permissions were repaired on the system?

Regards |:>)
Bob Jones
[MVP] Office:Mac



Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

Whenever I click on Chart Wizard in Excel 2004, it immediately and
consistantly crashes. This happens in all accounts on this computer. I'm
running Mac OS X 10.4.11 and Office 2004 for Mac version 11.5.2. This happens
on 2 other Intel iMacs as well. The error report is below. Thanks for any
help.

Date/Time: 2008-11-13 14:07:38.535 -0500
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Microsoft Excel
Path: /Applications/Microsoft Office 2004/Microsoft Excel
Parent: WindowServer [416]
Rosetta: Yes

Version: 11.5.2 (11.5.2 (080916), © 2004 Microsoft Corporation. All rights
reserved.)

PID: 501
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000004

Thread 0:
0 LaunchCFMApp 0xb80a564f 0xb8000000 + 677455
1 LaunchCFMApp 0xb809fb15 0xb8000000 + 654101
2 LaunchCFMApp 0xb80bd72e 0xb8000000 + 775982
3 LaunchCFMApp 0xb811e403 spin_lock_wrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb822fa6b strchr + 72
1 LaunchCFMApp 0xb81cb487 pthread_cond_wait + 3114
2 LaunchCFMApp 0xb816765e catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8166b9a CallPPCFunctionAtAddressInt + 177124
4 LaunchCFMApp 0xb8166a91 CallPPCFunctionAtAddressInt + 176859
5 LaunchCFMApp 0xb816775c catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb8200c00 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb813446b spin_lock_wrapper + 92201
1 LaunchCFMApp 0xb815fa34 CallPPCFunctionAtAddressInt + 148094
2 LaunchCFMApp 0xb8162601 CallPPCFunctionAtAddressInt + 159307
3 LaunchCFMApp 0xb80c805c 0xb8000000 + 819292

Thread 3:
0 LaunchCFMApp 0xb813431a spin_lock_wrapper + 91864
1 LaunchCFMApp 0xb814d4b8 CallPPCFunctionAtAddressInt + 72962
2 LaunchCFMApp 0xb80a626f 0xb8000000 + 680559
3 LaunchCFMApp 0xb809fb15 0xb8000000 + 654101
4 LaunchCFMApp 0xb80bd72e 0xb8000000 + 775982
5 LaunchCFMApp 0xb811eb4e spin_lock_wrapper + 3852

Unknown thread crashed with i386 Thread State:
eax: 0x00000004 ebx: 0xb80a5628 ecx:0x00000000 edx: 0x00000004
edi: 0x00000004 esi: 0x80d03990 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010202 eip:0xb80a564f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x650000 - 0x6befff com.microsoft.shmem.bundle 060425
(11.2.4) /Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
0x8fc00000 - 0x8fc50fff dyld 46.16 /usr/lib/dyld
0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib
/usr/lib/system/libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.3
(???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framework
s/ATS.framework/Versions/A/ATS
0x90396000 - 0x90758fff com.apple.CoreGraphics 1.258.77
(???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Fram
eworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907e7000 - 0x908befff com.apple.CoreFoundation 6.4.8
(368.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFo
undation
0x90905000 - 0x90905fff com.apple.CoreServices 10.4
Click to expand...
(???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreService>
s
 
C

connerporter

Disk permissions were repaired yesterday while I was troubleshooting the problem. I've also run Tiger cache cleaner on it as well as Applejack. None of these seemed to make a difference. Thanks again.
 

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