E
elillis
Hello. I have a two week old laptop and am running Vista. The only user
account is mine, and I am set as the adminitrator. Everything was working
fine until a couple of days ago. I added my HP J6480 printer, but started
receiving messages (something about 'TrayApp'). I downloaded the Windows
Installer CleanUp to try and fix the HP install, and since then I have
received the Preparing to install message everytime I try to launch Excel
(Word, too.). I have uninstalled and reinstalled Office several times, made
sure the registry was clean, but still have the problem. In addition, I
cannot launch Excel files that are on my desktop. I get a message saying the
file cannot be found.
I appreciate any ideas or suggestions anyone might have.
account is mine, and I am set as the adminitrator. Everything was working
fine until a couple of days ago. I added my HP J6480 printer, but started
receiving messages (something about 'TrayApp'). I downloaded the Windows
Installer CleanUp to try and fix the HP install, and since then I have
received the Preparing to install message everytime I try to launch Excel
(Word, too.). I have uninstalled and reinstalled Office several times, made
sure the registry was clean, but still have the problem. In addition, I
cannot launch Excel files that are on my desktop. I get a message saying the
file cannot be found.
I appreciate any ideas or suggestions anyone might have.