Excel 2008 and Apple Mail (Snow Leopardversion) - Crash when closing file

[markh31]

Version: 2008
Processor: Intel

When I open an Excel workbook inside of Apple Mail (by clicking on the link for the file attachment inside of Apple Mail), I am unable to close the workbook without Excel crashing. Then, no matter what I do, when I relaunch Excel, the file that I was trying to close when the crash occurred reopens and when I attempt to close such, Excel crashes again.

I have unstalled and reinstalled Office but that did not fix the problem. It does not seem to be related to a specific file - any Excel file opened from inside of Apple Mail seems to cause this to occur. I am not sure if this is an Excel issue or Apple Mail issue or a user account problem. I have repaired permissions and the uninstall of Office was complete including plists etc. (help from Microsoft support). Below is the crash report from Excel. Any suggestions would be appreciated.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-31 18:36:57 -0500
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.0.090605
Crashed Module Name: Microsoft Excel
Crashed Module Version: 12.2.0.090605
Crashed Module Offset: 0x00252b22
Blame Module Name: Microsoft Excel
Blame Module Version: 12.2.0.090605
Blame Module Offset: 0x00252b22
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x00253b22 in __mh_execute_header + 0x00252B22 (Microsoft Excel + 0x00252b22)
# 2 0x00258724 in __mh_execute_header + 0x00257724 (Microsoft Excel + 0x00257724)
# 3 0x00098651 in __mh_execute_header + 0x00097651 (Microsoft Excel + 0x00097651)
# 4 0x0009abd0 in __mh_execute_header + 0x00099BD0 (Microsoft Excel + 0x00099bd0)
# 5 0x005dc231 in __mh_execute_header + 0x005DB231 (Microsoft Excel + 0x005db231)
# 6 0x005dc550 in __mh_execute_header + 0x005DB550 (Microsoft Excel + 0x005db550)
# 7 0x005dcb05 in __mh_execute_header + 0x005DBB05 (Microsoft Excel + 0x005dbb05)
# 8 0x0009a065 in __mh_execute_header + 0x00099065 (Microsoft Excel + 0x00099065)
# 9 0x0009a189 in __mh_execute_header + 0x00099189 (Microsoft Excel + 0x00099189)
# 10 0x0004bb4c in __mh_execute_header + 0x0004AB4C (Microsoft Excel + 0x0004ab4c)
# 11 0x0017fc14 in __mh_execute_header + 0x0017EC14 (Microsoft Excel + 0x0017ec14)
# 12 0x001864d6 in __mh_execute_header + 0x001854D6 (Microsoft Excel + 0x001854d6)
# 13 0x0018807e in __mh_execute_header + 0x0018707E (Microsoft Excel + 0x0018707e)
# 14 0x00876c58 in __mh_execute_header + 0x00875C58 (Microsoft Excel + 0x00875c58)
# 15 0x00a3f133 in __mh_execute_header + 0x00A3E133 (Microsoft Excel + 0x00a3e133)
# 16 0x014f8f12 in MWindow::IsVisible() const + 0x00000200 (MicrosoftComponentPlugin + 0x0009af12)
# 17 0x014fa2bc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c2bc)
# 18 0x900f5129 in .objc_class_name_IMKInkInputSession + 0x8FDB07D1 (HIToolbox + 0x00008129)
# 19 0x900f43f0 in .objc_class_name_IMKInkInputSession + 0x8FDAFA98 (HIToolbox + 0x000073f0)
# 20 0x90116a81 in .objc_class_name_IMKInkInputSession + 0x8FDD2129 (HIToolbox + 0x00029a81)
# 21 0x90213a9f in .objc_class_name_IMKInkInputSession + 0x8FECF147 (HIToolbox + 0x00126a9f)
# 22 0x90213b50 in .objc_class_name_IMKInkInputSession + 0x8FECF1F8 (HIToolbox + 0x00126b50)
# 23 0x9010983b in .objc_class_name_IMKInkInputSession + 0x8FDC4EE3 (HIToolbox + 0x0001c83b)
# 24 0x900f5129 in .objc_class_name_IMKInkInputSession + 0x8FDB07D1 (HIToolbox + 0x00008129)
# 25 0x900f43f0 in .objc_class_name_IMKInkInputSession + 0x8FDAFA98 (HIToolbox + 0x000073f0)
# 26 0x90116a81 in .objc_class_name_IMKInkInputSession + 0x8FDD2129 (HIToolbox + 0x00029a81)
# 27 0x90165d4e in .objc_class_name_IMKInkInputSession + 0x8FE213F6 (HIToolbox + 0x00078d4e)
# 28 0x90165bcf in .objc_class_name_IMKInkInputSession + 0x8FE21277 (HIToolbox + 0x00078bcf)
# 29 0x901c

 

[markh31]

Update:

1. Created a new user account, downloaded mail and opened an Excel attachment - excel crashed when I tried to close the file.

2. On the original user account, after opening an excel workbook inside of Apple Mail and trying to close - Excel crashed. Reopened excel and it re-opened the attachment that I had tried to close - tried to close again and it crashed. Went to Apple Mail and deleted the email with the excel workbook I had previously opened - relaunched Excel and it launched and did not attempt to open the file that had caused it to crash.

It seems like a temporary solution is to drag the excel attachment to the desktop before trying to open such.

 

[Darkev]

I am having the same problem with Excel. Three times this morning I have
tried to create a simple spreadsheet. Each time I enter 3 to 4 rows by 2
columns of data into the spreadsheet, the entire computer crashes.

Processor: 2 x 2.66 GHz Dual-Core Intel Xeon
Memory: 3 GB 667 MHz DDR2 FB-DIMM
Video: NVIDIA GeForce 7300 GT

I am using Microsoft Office 2004 for the Mac. However, I can no longer use
it. It crashes consistently and reboots my computer. There are no "Send to
Apple" screens that come up after so I am guessing this problem is likely not
getting reported through Apple.

 

[XinXin]

Hi, I've tried for a while, but I still could not reproduce this crash on my machine. I speculate this could relate to specific format and/or the content of the spreadsheet. It would be great if you could send me a copy of the spreadsheet ([email protected]).

Thanks,
XinXin
Macintosh Business Unit
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[ab1447]

I am having the same problem, but excel won't even open. When opening Excel,
I am prompted that there was an error. The message is the same as markh31.